BT Consumer

We’re the largest provider of Consumer mobile and fixed broadband communications services in the UK.
http://www.bt.com

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

#
9
Best Company to work for in the UK
May 2021
th
Best Company
to work for

BT Consumer, which sells products and services including fixed lines, mobiles and broadband and digital television, knows it's good to talk.

Throughout the pandemic senior leaders have shared their personal stories and feelings with staff to reinforce the importance of connecting during difficult and uncertain times. The ‘Let's Stay Connected' campaign to help keep staff engaged and motivated has included bite-sized videos, personal experiences, and hints and tips from leaders across the company.

Managers have responded to the need for clarity through regular drop-in calls with their staff and chief executive, Marc Allera, holds monthly virtual coffee sessions open to all employees and, along with managing directors, regularly hosts virtual catch-ups and ‘Ask Me Anything' events.

Listening sessions help bosses to understand how employees are feeling, and the challenges they are facing. The private firm, which made a commitment not to furlough anyone, allowed all employees to continue working, offering tailored support whether their people are living alone or home-schooling young children.

BT Consumer has created a ‘Supporting our BT Kids' group and runs a range of social events. In partnership with the Department for Education, it has also launched ‘Lockdown Learning Kids', giving free, unlimited mobile data to disadvantaged families and offering Wi-Fi vouchers to ensure everyone can access online learning content.

In partnership with ITV, BT Consumer, which operates across the BT, EE and Plusnet brands broadcast 12 step-by-step daily tech tip films to help the nations stay connected through lockdown.

Featured Workplace Factors

Personal Growth

68% of staff agreed

This job is good for my own personal growth

Since its launch three years ago more than 1,300 employees have been through the company's Aspire development programme, which won ‘People Development Programme of the Year' at the Learning Awards in February. Over 950 of those participants have been promoted into the role they wanted.

My Team

85% of staff agreed

My team is fun to work with

Employees can nominate staff for a monetary award for “brilliant work” through the employee recognition scheme, ‘Just to Say'. The most exceptional examples are recognised at the annual Consumer Live event, which last year involved 18 livestreams, 68 awards, and was broadcast on BT Sport and hosted by Tess Daly and Rylan Clark-Neal.

Giving Something Back

70% of staff agreed

This organisation has a strong social conscience

The recently launched plastic reduction programme called ‘Get Drastic on Plastic' has set a goal that by 2025, all plastic packaging will be reusable, recyclable, or compostable. BT Consumer encourages customers to return their products so they can be recycled or refurbished.

Quick Facts

Organisation established in
2018
Total number of employees
589
Number of UK locations
35
Employee average age
54% : 46%
Male : Female employee ratio
14%
Employees earning £35k+
13%
Employee turnover (voluntary)

Benefits

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Private Healthcare

Companies offering private health insurance to all employees.

List Positions

National Ranking
#
9
Best Small Companies to work for in the UK
National Ranking
#
9
Best Mid-Sized Companies to work for in the UK
National Ranking
#
9
Best Mid-Sized Companies to work for in the UK
National Ranking
#
9
Best Large Companies to work for in the UK
National Ranking
#
9
Best Big Companies to work for in the UK
National Ranking
#
9
Best NFP Organisations to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
Sector Ranking
#
7
Best Companies to work for in the UK
London
#
4
Best Small Companies to work for in London
London
#
4
Best Mid Sized Companies to work for in London
London
#
4
Best Mid Sized Companies to work for in London
London
#
4
Best Large Companies to work for in London
London
#
4
Best Big Companies to work for in London
The Midlands
#
Best Companies to work for in the Midlands
East of England
#
26
Best Companies to work for in the East of England
The North East
#
11
Best Companies to work for in the North East
The North West
#
Best Companies to work for in the North West
Northern Ireland
#
1
Best Companies to work for in Northern Ireland
Scotland
#
22
Best Companies to work for in Scotland
The South East
#
19
Best Companies to work for in the South East
The South West
#
16
Best Companies to work for in the South West
Wales
#
12
Best Companies to work for in the Wales
Yorkshire & The Humber
#
56
Best Companies to work for in Yorkshire & The Humber
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