Bush & Company Rehabilitation

We are the largest and fastest growing provider of expert witness, assessment and case management services in the UK.

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Two-way communication is a proud feature of Bush & Co, the award-winning case managers specialising in support services to transform lives following catastrophic injury. When the pandemic turned working life on its head, employees were already used to asking questions of senior managers and receiving open and transparent answers. The company's teams in Daventry, Northamptonshire, and Glasgow moved to a work-from-home model in just one week without missing a single customer call.

After listening to feedback from staff, Bush & Co set up a section of the communications platform with links to trusted sources of information during the pandemic and trained all managers on the psychological needs of staff, bringing in team chats to combat loneliness. Furloughed staff were included in staff bingo, quiz and award nights, and had their own news bulletin.

The company was founded in 1986 by Paul Bush MBE, who became a paraplegic following catastrophic injury. With the largest national network of case managers and expert witnesses, the company's work with solicitors and insurers was recognised in the Personal Injury Awards in 2019 and 2020 as well as winning Gold accreditation in the Investors in People award scheme.

Bush & Co's values – passionate, driven, curious, unified – guide all decisions and appraisals, and attract new recruits. A record 4,700 cards were posted on Bush & Co's digital WOW wall in 2020 to commend employees who worked hard and demonstrated the values.

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Bush & Company Rehabilitation

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Leadership

95% of staff agreed

This organisation is run on strong values / principles

Managing director Helen Jackson, who took over in 2016, has expanded Bush & Co's services to meet clients' needs. In a weekly vlog, she joins colleagues listing what they are grateful for, and explains the thinking behind business decisions in a monthly Biscuit Briefing to all staff.

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Wellbeing

89% of staff agreed

I am happy with the balance between my work and home life

Bush & Co's first response to the pandemic was to emphasise how much the business cared for employees and their families. The firm set up an advice hub and sent “happy post” such as chocolate and sleep masks to people's homes. Managers joined in lunchtime yoga and mindfulness sessions.

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Giving Something Back

91% of staff agreed

This organisation has a strong social conscience

Under a joint venture on case management services, in partnership with organisations such as the Child Brain Injury Trust and the Spinal Injuries Association, Bush & Co donates support funds for life to people who are referred as part of the litigation process, no matter how their injury was caused.

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Leadership

95% of staff agreed

This organisation is run on strong values / principles

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Leadership

Best Practice

Wellbeing

89% of staff agreed

I am happy with the balance between my work and home life

See and search more examples of

Wellbeing

Best Practice

Leadership

95% of staff agreed

This organisation is run on strong values / principles

See and search more examples of

Leadership

Best Practice

Organisation established in

1986

Total number of UK employees

Number of UK locations

Employee average age

18% : 82%

Male : Female employee ratio

33%

Employees earning £35k+

Employee turnover (voluntary)

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Women in Senior Management

At least 40% of senior managers are women.

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