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Operator of The National Lottery (TNL), Watford-based Camelot UK Lotteries Ltd runs the largest digital lottery in the world by revenue and works with 44,000 retail partners throughout the UK. It has grown total National Lottery sales by 62% since 2008-9 by, among other things, investing in game design and promoting responsible play - with National Lottery players raising an average of £36m per week for good causes last year. With four years of successive growth culminating in record sales in 2020-21, TNL, under Camelot's stewardship, continues to deliver for the whole of the UK.
Camelot has just over 1,000 employees – not very many when you consider the scale of The National Lottery. This means that everyone working for the company can make an impact, and, in turn, has a share in its success.
Camelot had an early case of Covid-19 at its Watford headquarters and so, to keep people safe, the office already closed prior to the first lockdown. However, senior leaders and managers continued to communicate company plans every step of the way.
The business supported employees in setting up home offices with all equipment needed offered to them. All sites were made Covid-secure and there was free private transport available to anyone without a car who needed to come in, as well as free food, drinks, and tea and coffee.
The organisation focused on mental health awareness for all and a team of 16 mental health first-aiders was on hand. Surveys were conducted every two months to enable formal staff feedback.
