By supporting people in making changes to the way they live their lives. This can be powerful and positive, not just for the individual concerned, but for their children, their families, their friends and their communities. CAN's Mission statement ‘Touching lives and changing futures by inspiring people to make positive choices' therefore creates a ripple effect that reaches far beyond their immediate remit to support people with drug, alcohol and homelessness problems.

Individual supervision sessions are held with a line manager every 4-6 weeks where agenda items include a review of any work/personal issues affecting their work and identification of effective/ineffective competencies. Managers are explicit about what high performance looks like and focus on the results required from actions and tasks. They meet regularly with staff as a team to create a clear vision for their project area. They attend to individuals within the team, to ensure they understand their role in the performance of the organisation and feedback is provided regarding service level key performance indicator. They meet with their team regularly to share information and respond to staff questions and suggestions. They also take the time to relay information that could be confidential or impact in particular roles or individuals in the most sensitive way possible.

By supporting people in making changes to the way they live their lives. This can be powerful and positive, not just for the individual concerned, but for their children, their families, their friends and their communities. CAN's Mission statement ‘Touching lives and changing futures by inspiring people to make positive choices' therefore creates a ripple effect that reaches far beyond their immediate remit to support people with drug, alcohol and homelessness problems.