The leadership team regularly engage in a huddle to talk through business performance, highlight any concerns, and share important updates with one another. They are always very collaborative in their approach, and role model exemplar behaviours in the way they manage and lead the business. They each individually attend team huddles on a regular basis to understand how the teams are performing, listen to their concerns, and provide support and guidance where needed. The leadership team also always dedicate time for an FAQs session at the quarterly Company meeting, On The Horizon as an opportunity for employees to ask questions and voice their ideas or opinions. The culture is very inclusive, and this is driven by the leadership team.

Last year saw the introduction of New Ways of Working which has continued to inspire a cultural change in the way the company thinks about agency workflows at an individual and collective level. Essentially, it provides teams with a new set of techniques to approach every day issues experienced. Teams are equipped with a whiteboard, known as an ‘Information Centre', designed to drive discussion at regular huddles. The huddles have continued to be a success in driving team interaction throughout this year, opening up a forum to discuss performance, share successes and highlight any concerns. They have been an integral part of improving communication and ensuring everyone is kept informed of targets and progress against these. Alongside team huddles, everyone at Carat comes together on a weekly basis to share important updates or successes, showcase campaigns, and introduce new starters. Similarly, the leadership team hold On The Horizon on a quarterly basis to communicate how Carat have been performing and what's next for them, as a business. Employees have the opportunity to ask questions and share thoughts to gain the most from these sessions.

This year, the company have heavily invested in people's development, so much so that they have doubled their investment in training from last year. Throughout the year they have hosted numerous activities, including: Creativity Week: a week dedicated to getting people's creative juices flowing. Activities included; ballet lessons, Bollywood dance classes, rock choir, improv workshops, a DJ session and talk with Tim Westwood, and much more. Big Dig: a calendar of weekly sessions that allowed everyone to dig into their products and services following some feedback from the quarterly company meeting where they found, on the whole, people didn't have as much knowledge as they'd like to of the various products and services that exist within the Dentsu Aegis Network, and how they all knit together. Wellness Month: an entire month dedicated to wellness activities and inspirational talks to promote the importance of wellbeing. Activities included; boot camp, meditation classes, running clubs, personal trainer sessions, and various healthy mind and body talks throughout the month. PAC: The Company sent their top talent new to the industry for this 3 day highly regarded residential course. It involved working on a live brief for an international client, with the aim of driving debate and discussion whilst developing a deeper understanding of the advertising process.