Carphone Warehouse (UK Retail & Distribution)

http://www.carphonewarehouse.com/

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

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12
Best Company to work for in the UK
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Best Company
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MAKING THE MAGIC of technology seem simple is the remit of The Carphone Warehouse & Best Buy UK and when it comes to employee engagement the simple rule also applies. The company recognises that well-trained managers equal happy teams and has gone beyond expectations to ensure good communication and supportive leadership. "Despite tough economic times, we're continuing to perform and we continue to dominate the electrical market," says chief operating officer Andrew Harrison. "This is because we have great people and it's the energy and commitment they display that makes us successful. If you get your people engagement right, then customer loyalty will follow." According to our survey, the firm's more than 9,000-strong workforce feels it can make a difference in the organisation (a 72% positive score). Staff are excited about the future of the business (71%), what is expected of them is made clear (77%), and they go out of their way to provide a great service (87%). All four are top 10 rankings. The company, which includes the Geek Squad brand, gets its highest overall result in the My Manager factor (73%), a score bettered by just three other firms on our list. Staff receive 35 hours of training annually at a cost of £400 each. Programmes include a "developing towards management" module, where people gain the skills they will need to apply for branch manager roles. Staff say managers are excellent role models (69%), supportive (74%), take an active interest in their wellbeing (77%) and talk openly (78%). Seeing senior managers singing karaoke badly or coming into work and finding it "snowing" in the canteen are some of the fun ways the company's suppliers have introduced new products. The snow-filled canteen was especially popular with the children in the firm's crèche. "If there's an opportunity to do something fun for our people, we'll explore it, because we want our people to come to work, not because they have to, but because they want to," Harrison says. thecarphonewarehouse.com

Featured Workplace Factors

My Team

90% of staff agreed

My team is fun to work with

The Carphone Warehouse have an internal training academy and they run workshops on a bi-weekly basis in their support centre. Topics include Problem solving, Insights discovery, Time management, Influencing skills. They have also designed a two day management development programme in partnership with Lane 4 Managing the Best Buy Europe Way Managing the BBE way is delivered in the UK by the MD team. Any people managers from CPW or Best Buy can attend. The workshops run each month, at locations across the country. This is an exciting programme, that will challenge every leader and allows the freedom and openness to take your own personal plans and tactics back to your team

My Manager

82% of staff agreed

My manager cares about me as an individual

Best Buy Europe is a family and they love to celebrate their achievements and get to know their colleagues across the UK. The Best Buy Europe Ball 2010 was the biggest corporate event of its kind in Europe and was attended by more than 7,000 colleagues. The Hollywood themed 'Premiere' was held at London's Excel Centre and featured performances from N-Dubz, Little Boots and Tinchy Stryder. Each colleague was sent their own personal invitation as a thank you for all their hard work, dedication and support over the past year.

My Company

79% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

The Carphone Warehouse have an internal training academy and they run workshops on a bi-weekly basis in their support centre. Topics include Problem solving, Insights discovery, Time management, Influencing skills. They have also designed a two day management development programme in partnership with Lane 4 Managing the Best Buy Europe Way Managing the BBE way is delivered in the UK by the MD team. Any people managers from CPW or Best Buy can attend. The workshops run each month, at locations across the country. This is an exciting programme, that will challenge every leader and allows the freedom and openness to take your own personal plans and tactics back to your team

Benefits

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

List Positions

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12
Best NFP Organisations to work for in the UK
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