Charles Tyrwhitt

We’re a British multi-channel men's clothing retailer specialising in dress shirts, as well as ties, suits, casualwear, shoes and accessories.
http://www.ctshirts.co.uk

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Founded in 1986, Charles Tyrwhitt, still owned by founder Nicholas Charles Tyrwhitt Wheeler, is a menswear retailer that takes great pride in selling gentleman's clothes that last from the finest materials gathered from the UK and around the world.

Starting as a mail-order company, it has now evolved into an online retailer that also has physical stores throughout the UK and in the US and France to sell its ‘quintissentially British' products. Senior managers are the embodiment of Charles Tyrwhitt's four core values and new recruits are talked through what they are and why they are important during induction.

That encourages all employees to ‘Be the Boss', by taking ownership of their work, ‘Be the Best', through continual personal development and attention to wellbeing, ‘Be the Customer', by thinking like them and ‘Be the Change' by engaging with and taking the initiative within the wider community.

The company takes its environmental responsibilities seriously with recent initiatives including reducing packaging, particularly plastics, making its sales brochure fully recyclable, incorporating recycled fibres into its range and encouraging the reuse of its products instead of disposal. Customers are offered £5 off a new shirt if they return an old shirt for recycling or for charitable donation.

Featured Workplace Factors

My Company

84% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

To make sure team members, many furloughed, were not left isolated during the pandemic, an intranet ‘Covid Hub' was introduced to act as a one-stop shop for all colleagues on health and safety issues. Videos and regular updates were produced to maintain a level of connectedness that contributed towards wellbeing.

My Team

81% of staff agreed

My team is fun to work with

The company has a two-stage appraisal process that measures performance on not only what has been achieved but also how service has been delivered. Regular training and guidance is provided through a dedicated learning and development platform called the Tyrwhitt Academy.

Fair Deal

51% of staff agreed

I am happy with the pay and benefits I receive in this job

The retail stores are the public face of the business. Recognising that great customer service is vital to success, sales staff are rewarded through ‘Making It Easy' awards for going the extra mile. Financial bonuses flow from positive customer feedback and sales of more than £1,000.

Quick Facts

Organisation established in
1986
Total number of employees
26
Number of UK locations
35
Employee average age
42% : 58%
Male : Female employee ratio
19%
Employees earning £35k+
16%
Employee turnover (voluntary)

Benefits

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

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