“Our passion is contagious.” Insurance claims handlers Claims Consortium Group UK encourages its employees to love what they do.

More than 300 staff work for the Taunton-based Group, which specialises in property, drainage, subsidence and motor claims. It also offers innovative workflow technologies to insurers, brokers and property services organisations to make the claims process more efficient for everyone.

With 80% of its leadership team starting at entry or lower-level grades, Claims Consortium Group UK is passionate about promoting internally. It’s an accredited centre for ILM qualifications, encouraging its leaders to gain Level 3 and above. It also offers a continuous leadership development programme that delves into the psychology of leading people.

Staff can choose whether to work from home or the office, and the Group is trialling a nine-day fortnight. Employees get an extra day off for their birthday and a ‘summer beach day’ to make the most of any glorious weather. They can also take three charity days a year for work-arranged events, such as the Three Peaks Challenge, or support a cause of their choice.

And to ease the high cost of living, staff can choose daily benefits, whether that’s savings on the weekly food shop or their mobile phones. The Group also offers regular free financial consultations.

The ‘Cornerstone’ system keeps people connected and updated on business developments. And face-to-face meetings are in venues that “inspire and energise”, such as Air BnB properties, allowing colleagues to have evening downtime together after the hard work is done.