Claims Consortium Group UK

Claims Consortium Group UK set up an internal helpline for employees who were struggling with any aspect of the pandemic. The helpline was staffed by members of the People & Culture team and qualified mental health first aid staff who could offer confidential help and advice.

Leading the way, caring for its people and doing the right thing are key to the philosophy at the enterprise which provides property claims handling and claims workflow technologies to insurers, brokers and other property service organisations across the UK. The workflow technologies business is constantly innovating to improve the customer experience by making the claims process more efficient.

Living up to the firm's values, the leadership team has run virtual monthly company meetings since March 2020 in which they give full updates on the company status, including cashflow and cash forecasts. Each meeting has an open forum Q&A session for staff to raise concerns which have led to initiatives including welfare checks, mental health support and social events to lift morale.

The large private company has continued to run its volunteer programme throughout the pandemic and has allowed those who wish to volunteer for their local community to provide services such as dropping off prescriptions or assisting with those who were isolating to be able to do so during working hours. It also raised £7,600 through virtual fundraising events for charities including Ferne Animal Sanctuary and donated money normally spent on fruit and milk for staff to food poverty charity FareShare.