The company offers all employees a diverse range of social activities throughout the year including an annual subsidized ski trip, annual charity walk weekend and an international rugby match. They have found that spending time with staff members outside the work place is an excellent opportunity to find out what interests them both socially and professionally and in these relaxed settings they have received very valuable input into how the company, Senior Management Team and individual managers are perceived and the staff are very willing and open to provide feedback on any new company proposals and offer their own ideas for the company to consider. They always value the input of ideas from employees, one particular example was a suggestion to help the company increase its environmental recycling where they implemented a process to recycle all cardboard packing materials received in the Warehouse and Support Office and are now looking to extend this process to all their branches.

In response to feedback received from Managers' during their annual reviews in March 2011 requesting presentations from external speakers; the company engaged with Philip Hesketh, a world renowned motivation speaker to conduct training seminars for all staff. The seminars aimed to energise and motivate staff, build their confidence and enhance their customer service abilities. These were well received by all staff members and feedback was very positive. The leader of the organisation leads the organisation with real passion and drive, believes in quick decision-making and does not shy from making hard choices. His open door policy extends to emails and telephone calls and staff do not shy away from contacting him as they know he will listen and offer fair and direct feedback or advice. He is a people's person and makes each member of staff feel valued and appreciated. He values his good relationship with staff and will always ensure they receive the appreciation of the company for their hard work. At the core of his business style is a non-judgemental broad-minded attitude which is evidenced by his positive focus on and interaction with staff.

In response to feedback received from Managers' during their annual reviews in March 2011 requesting presentations from external speakers; the company engaged with Philip Hesketh, a world renowned motivation speaker to conduct training seminars for all staff. The seminars aimed to energise and motivate staff, build their confidence and enhance their customer service abilities. These were well received by all staff members and feedback was very positive. The leader of the organisation leads the organisation with real passion and drive, believes in quick decision-making and does not shy from making hard choices. His open door policy extends to emails and telephone calls and staff do not shy away from contacting him as they know he will listen and offer fair and direct feedback or advice. He is a people's person and makes each member of staff feel valued and appreciated. He values his good relationship with staff and will always ensure they receive the appreciation of the company for their hard work. At the core of his business style is a non-judgemental broad-minded attitude which is evidenced by his positive focus on and interaction with staff.