Whilst the team building events always contain a social element and are memorable due to their uniqueness, the most memorable event is the “Monthly Muster”. This is a free form social held at the end of the day on the fourth Thursday of every month in the London office. CloudSense provide simple food and some drinks, but the organisation and content of the get together is run entirely by the employees in a democratic manner. They use the internal collaboration social tools to discuss and promote the "Monthly Muster". The majority of employees work remotely or on customers' premises so this is very much a monthly social, and what makes it so memorable and enjoyable is the enthusiasm people have for it and the bonding it creates beyond normal work.

For CloudSense listening to employees and seeking their ideas and feedback is at the core of engaging with them. The introduction of their social collaboration tool “Chatter” has created a mind shift at CloudSense. All of the senior management team are on Chatter and can post messages, files, videos, etc instantly to the whole company. Any employee can also direct post a message directed to each other, including the senior management team. That message is public so anyone within the company can view the response. They have found that this has created a real time conversation that has driven engagement as it has driven instant public conversations from the management team that everyone can see and respond to. The company no longer use email as their communication tool internally as Chatter has opened up the internal conversation through becoming a social enterprise.

The company have a comprehensive Performance Management policy which supports individual growth and development in line with the company's requirement for skills. Performance Management for CloudSense is a continuous process that starts the day an employee commences employment, from on-boarding through to probation review, regular one-to-ones and yearly annual appraisals. The process is designed to evaluate performance in 3 ways: 'Skills Assessment' to define their skills, 'Behaviours Assessment' to ensure that not only do employees develop the right skill sets for their current role and achieve a desired career path, but they also do their job in a way that is consistent with CloudSense brand values, and an 'Objectives Review' to assist in personal development the achievement of wider company goals.