The Consumer Council

To protect and empower consumers in Northern Ireland.
Hidden mission statement
https://www.consumercouncil.org.uk/

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

No items found.
th
Best Company
to work for

Speaking up for consumers in Northern Ireland is the role of The Consumer Council. It provides free, independent support and advice for consumers and businesses.

The council also has the power to investigate complaints about energy, water, transport and postal services, as well as undertake research to understand local consumer issues. It makes sure that legislation and regulation for consumer protection works effectively.

The Consumer Council is an insight-led, evidence-based organisation, providing consumers with expert advice and confidential guidance. It engages with government, regulators and consumer bodies to influence public policy. It also empowers consumers by giving them the information and tools they need to build confidence and knowledge.

The Council investigates and resolves complaints under statutory and non-statutory functions. Another of its roles is to undertake best-practice research to identify and quantify emerging risks to consumers and it campaigns for market reform as an advocate for consumer choice and protection.

Established in April 1985 as a non-departmental public body under the General Consumer Council (Northern Ireland) Order 1984, The Council operates under the Department for the Economy on behalf of the Northern Ireland Executive.

Statutory functions cover energy, post, transport, water and sewerage, along with food affordability and accessibility. Non-statutory functions educate and empower consumers against unfair or discriminatory practices in any market including financial services and private car parks.

A spotlight on

The Consumer Council

View the latest achievements

Featured Workplace Factors

My Company

100% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Since the last survey, the council has sought to provide permanent jobs and rely less on temporary workers via agencies. This has increased the head count by almost 50% in the past 12 months. Staff away-days have also been introduced and the council is seeking to improve communication and engagement.
Personal Growth

84% of staff agreed

This job is good for my own personal growth

The Consumer Council invests heavily in learning and development for staff to promote personal and professional growth, as part of its retention strategy. It means an average of £1,500 is spent on each person, per year.
My Team

93% of staff agreed

People in my team go out of their way to help me

Newsletters covering topics such as health and wellbeing are sent to staff. Directorates and teams have WhatsApp groups to communicate with each other and the council also has all-staff and wider leadership team WhatsApp groups. At a monthly, remote, all-staff meeting, one of the teams gives a presentation on a project it is working on.
My Company
%

100% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Since the last survey, the council has sought to provide permanent jobs and rely less on temporary workers via agencies. This has increased the head count by almost 50% in the past 12 months. Staff away-days have also been introduced and the council is seeking to improve communication and engagement.
Personal Growth
%

84% of staff agreed

This job is good for my own personal growth

The Consumer Council invests heavily in learning and development for staff to promote personal and professional growth, as part of its retention strategy. It means an average of £1,500 is spent on each person, per year.
My Company
%

100% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Since the last survey, the council has sought to provide permanent jobs and rely less on temporary workers via agencies. This has increased the head count by almost 50% in the past 12 months. Staff away-days have also been introduced and the council is seeking to improve communication and engagement.

Quick Facts

Organisation established in
Total number of UK employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)
Quote from the top...

Benefits

Family-friendly

Companies offering school hours contracts to all staff.

Women in Senior Management

At least 40% of senior managers are women.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Latest Achievements

National Ranking
#
118
Best Small Companies to work for in the UK
National Ranking
#
118
Best Mid-Sized Companies to work for in the UK
National Ranking
#
118
Best Mid-Sized Companies to work for in the UK
National Ranking
#
118
Best Large Companies to work for in the UK
National Ranking
#
118
Best Big Companies to work for in the UK
National Ranking
#
118
Best NFP Organisations to work for in the UK
London
#
Best Small Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Large Companies to work for in London
London
#
Best Big Companies to work for in London
East of England
#
Best Companies to work for in the East of England
The Midlands
#
Best Companies to work for in the Midlands
The East Midlands
#
Best Companies to work for in the East Midlands
The West Midlands
#
Best Companies to work for in the West Midlands
The North East
#
Best Companies to work for in the North East
The North West
#
Best Companies to work for in the North West
Northern Ireland
#
12
Best Companies to work for in Northern Ireland
Scotland
#
Best Companies to work for in Scotland
The South East
#
Best Companies to work for in the South East
The South West
#
Best Companies to work for in the South West
Wales
#
Best Companies to work for in the Wales
Yorkshire & The Humber
#
Best Companies to work for in Yorkshire & The Humber
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
National Position
#
118
Best
Small
Company to Work For in the UK
Regional Position
#
Best
Small
Company to Work For in London
Regional Position
#
Best Company to Work For in the East of England
Regional Position
#
Best
Company to Work For in the North East
Regional Position
#
Best
Company to Work For in the North West
Regional Position
#
12
Best
Company to Work For in Northern Ireland
Regional Position
#
Best
Company to Work For in Scotland
Regional Position
#
Best
Company to Work For in the South East
Regional Position
#
Best
Company to Work For in the South West
Regional Position
#
Best
Company to Work For in Wales
Regional Position
#
Best
Company to Work For in Yorkshire & The Humber
Regional Position
#
Best
Company to Work For in the East Midlands
Regional Position
#
Best
Company to Work For in the West Midlands
Sector Position
#
22
Best Accountancy Firm to Work
For in the UK
Best Architect & Surveyor Company to Work
For in the UK
Best Automotive Company to Work
For in the UK
Best Business Services Company to Work
For in the UK
Best Charity Organisation to Work
For in the UK
Best Construction & Engineering Company to Work
For in the UK
Best Consultancy Company to Work
For in the UK
Best Education & Training Organisation to Work For in the UK
Best Financial Service Company to Work
For in the UK
Best Food & Drink  Company to Work
For in the UK
Best Health & Social Company to Work
For in the UK
Best Housing Association to Work
For in the UK
Best Insurance Company to Work
For in the UK
Best Law Firm to Work
For in the UK
Best Leisure & Hospitality Company to Work
For in the UK
Best Manufacturing Company to Work
For in the UK
Best Marketing & Media Agency to Work For in the UK
Best Not-For-Profit Body to Work
For in the UK
Best Property Company to Work
For in the UK
Best Recruitment Company to Work
For in the UK
Best Retail Company to Work For in the UK
Best Technology Company to Work
For in the UK
Best Telecom Company to Work
For in the UK
Best Utility Company to Work
For in the UK
Interested in a career with
The Consumer Council
?

If you like what you see here and would like to know more about working for a

Ones to Watch

organisation, simply click the link for further information about careers with

The Consumer Council

.