The Consumer Council

To protect and empower consumers in Northern Ireland.
Hidden mission statement
https://www.consumercouncil.org.uk/

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

#
78
Best Company to work for in the UK
No items found.
th
Best Company
to work for

Speaking up for consumers in Northern Ireland is the role of The Consumer Council. It provides free, independent support and advice for consumers and businesses.

The council also has the power to investigate complaints about energy, water, transport and postal services, as well as undertake research to understand local consumer issues. It makes sure that legislation and regulation for consumer protection works effectively.

The Consumer Council is an insight-led, evidence-based organisation, providing consumers with expert advice and confidential guidance. It engages with government, regulators and consumer bodies to influence public policy. It also empowers consumers by giving them the information and tools they need to build confidence and knowledge.

The Council investigates and resolves complaints under statutory and non-statutory functions. Another of its roles is to undertake best-practice research to identify and quantify emerging risks to consumers and it campaigns for market reform as an advocate for consumer choice and protection.

Established in April 1985 as a non-departmental public body under the General Consumer Council (Northern Ireland) Order 1984, The Council operates under the Department for the Economy on behalf of the Northern Ireland Executive.

Statutory functions cover energy, post, transport, water and sewerage, along with food affordability and accessibility. Non-statutory functions educate and empower consumers against unfair or discriminatory practices in any market including financial services and private car parks.

A spotlight on

The Consumer Council

View the latest achievements

Featured Workplace Factors

My Company

100% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Since the last survey, the council has sought to provide permanent jobs and rely less on temporary workers via agencies. This has increased the head count by almost 50% in the past 12 months. Staff away-days have also been introduced and the council is seeking to improve communication and engagement.
Personal Growth

84% of staff agreed

This job is good for my own personal growth

The Consumer Council invests heavily in learning and development for staff to promote personal and professional growth, as part of its retention strategy. It means an average of £1,500 is spent on each person, per year.
My Team

93% of staff agreed

People in my team go out of their way to help me

Newsletters covering topics such as health and wellbeing are sent to staff. Directorates and teams have WhatsApp groups to communicate with each other and the council also has all-staff and wider leadership team WhatsApp groups. At a monthly, remote, all-staff meeting, one of the teams gives a presentation on a project it is working on.
My Company
%

100% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Since the last survey, the council has sought to provide permanent jobs and rely less on temporary workers via agencies. This has increased the head count by almost 50% in the past 12 months. Staff away-days have also been introduced and the council is seeking to improve communication and engagement.
Personal Growth
82%

84% of staff agreed

This job is good for my own personal growth

The Consumer Council invests heavily in learning and development for staff to promote personal and professional growth, as part of its retention strategy. It means an average of £1,500 is spent on each person, per year.
My Team
96%

93% of staff agreed

People in my team go out of their way to help me

Newsletters covering topics such as health and wellbeing are sent to staff. Directorates and teams have WhatsApp groups to communicate with each other and the council also has all-staff and wider leadership team WhatsApp groups. At a monthly, remote, all-staff meeting, one of the teams gives a presentation on a project it is working on.

Quick Facts

Organisation established in
Total number of UK employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)
Quote from the top...

Benefits

Family-friendly

Companies offering school hours contracts to all staff.

Women in Senior Management

At least 40% of senior managers are women.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Latest Achievements

National Ranking
#
78
Best Small Companies to work for in the UK
National Ranking
#
78
Best Mid-Sized Companies to work for in the UK
National Ranking
#
78
Best Mid-Sized Companies to work for in the UK
National Ranking
#
78
Best Large Companies to work for in the UK
National Ranking
#
78
Best Big Companies to work for in the UK
National Ranking
#
78
Best NFP Organisations to work for in the UK
London
#
Best Small Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Large Companies to work for in London
London
#
Best Big Companies to work for in London
East of England
#
Best Companies to work for in the East of England
The Midlands
#
Best Companies to work for in the Midlands
The East Midlands
#
Best Companies to work for in the East Midlands
The West Midlands
#
Best Companies to work for in the West Midlands
The North East
#
Best Companies to work for in the North East
The North West
#
Best Companies to work for in the North West
Northern Ireland
#
10
Best Companies to work for in Northern Ireland
Scotland
#
Best Companies to work for in Scotland
The South East
#
Best Companies to work for in the South East
The South West
#
Best Companies to work for in the South West
Wales
#
Best Companies to work for in the Wales
Yorkshire & The Humber
#
Best Companies to work for in Yorkshire & The Humber
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Sector Ranking
#
14
Best Companies to work for in the UK
Interested in a career with
The Consumer Council
?

If you like what you see here and would like to know more about working for a

Ones to Watch

organisation, simply click the link for further information about careers with

The Consumer Council

.