Consumer Intelligence

We are an insight partner for financial services, inspiring confident decisions that build consumer trust.
Hidden mission statement
https://www.consumerintelligence.com/

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41
Best Company to work for in the UK
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An “output-only" environment at Bristol-based Consumer Intelligence means there is a flexible approach to working hours. Staff are in charge of their work-life balance and workload. This way of working encourages people to take time out, whether that's for a mental health day, a break from the business after busy periods or just taking breaks during the day.

Managers are expected to be advocates for this approach and to encourage staff who are less confident about doing so to take control of their workload and challenge and share when it feels unrealistic or unachievable.

As a business, the company is known for its unique family-like culture. Employees nearly always cite "the people" as the thing they love most about their job

An insight partner for financial services, Consumer Intelligence was founded to help companies understand how to improve their services by helping them understand their customers better. For 17 years, it has been benchmarking the insurance market and retail banks in the UK and now operates in nine countries.

Its combination of benchmark data, consumer research and experience has helped some of the world's big brands focus on delivering better services to customers and improving their own business performance as a result.

As well as being driven by its purpose to build confidence in the financial sector, the company's ethos is underpinned by five core values: Be Credible, Be Reliable, Be Innovative, Be Connected and Win Together.

A spotlight on

Consumer Intelligence

View the latest achievements

Featured Workplace Factors

My Manager

97% of staff agreed

My manager cares about how satisfied I am in my job

The company says it has done a great deal of work at a leadership level to promote the importance of openness and psychological safety in the relationship between employee and manager, so that managers can support and intervene as soon as possible.
Wellbeing

86% of staff agreed

I am happy with the balance between my work and home life

Events run throughout the year with the aim of promoting physical and mental health, including taking part in the Virgin Pulse GO Challenge. Staff are counting their steps and working on adopting healthy habits. Alongside this, employees who are comfortable about doing so are invited to share their mental health stories and tips.
Giving Something Back

81% of staff agreed

This organisation has a strong social conscience

Volunteers from Consumer Intelligence spent a morning planting and mulching trees in a park, as part of Bristol City Council's One Tree Per Child scheme. It encourages volunteers to have a positive impact on the environment by planting and maintaining trees in schools, parks and open spaces.
My Manager
%

97% of staff agreed

My manager cares about how satisfied I am in my job

The company says it has done a great deal of work at a leadership level to promote the importance of openness and psychological safety in the relationship between employee and manager, so that managers can support and intervene as soon as possible.
Wellbeing
82%

86% of staff agreed

I am happy with the balance between my work and home life

Events run throughout the year with the aim of promoting physical and mental health, including taking part in the Virgin Pulse GO Challenge. Staff are counting their steps and working on adopting healthy habits. Alongside this, employees who are comfortable about doing so are invited to share their mental health stories and tips.
Giving Something Back
96%

81% of staff agreed

This organisation has a strong social conscience

Volunteers from Consumer Intelligence spent a morning planting and mulching trees in a park, as part of Bristol City Council's One Tree Per Child scheme. It encourages volunteers to have a positive impact on the environment by planting and maintaining trees in schools, parks and open spaces.

Quick Facts

Organisation established in
2003
Total number of UK employees
Number of UK locations
36
Employee average age
56% : 44%
Male : Female employee ratio
62%
Employees earning £35k+
18%
Employee turnover (voluntary)
Quote from the top...
To achieve our purpose of building confidence in financial services it is critical to have a diverse cross-section of team members all able to contribute their best selves to helping our customers and our business thrive. At the core of this is constantly innovating what we do and how we do it, connecting with each other and selflessly winning together. This credibility and reliability is something our clients comment about setting us apart and is precious to us.

Ian Hughes, CEO

Benefits

Profit Related Pay

Companies where Profit Related Pay is available to all employees.

Latest Achievements

National Ranking
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41
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Consumer Intelligence
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Consumer Intelligence

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