Consumer Intelligence

We are an insight partner for financial services, inspiring confident decisions that build consumer trust.
Hidden mission statement
http://www.consumerintelligence.com

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Employees at data analytics company, Consumer Intelligence, got some good insight into their colleagues cooking abilities through its weekly virtual Come Dine with Me evenings introduced as part of a programme of activities to keep staff feeling connected during lockdown.

Having always been a sociable company the small Bristol-based enterprise found it strange being so isolated from everyone so the social committee swung in to action organising virtual events from dance classes hosted by colleagues to live music, games nights and quizzes.

An insight partner for financial services, Consumer Intelligence was founded to help companies understand how to improve their services by helping them better understand their customers. For 17 years it has been benchmarking the insurance market and retail banks in the UK and now operates in nine countries. Its combination of benchmark data, consumer research and experience has helped some of the world's major brands focus on delivering better services to customers and improving their own business performance as a result.

As well as being driven by its purpose to build confidence in the financial sector, the company's ethos is underpinned by five core values: Be Credible, Be Reliable, Be Innovative, Be Connected and Win Together. The firm encouraged open dialogue about employees' needs and concerns during the pandemic, and management led by example demonstrating best practice, but also in asking for support and speaking openly about their challenges.

Consumer Intelligence runs an “output only working” environment, with a totally flexible approach to working hours.

Featured Workplace Factors

My Company

95% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Employees can give a virtual “high five” to individuals colleagues and teams across the business with others able to like, comment and interact with the high five messages. The #star of the week is also nominated through high fives, with a different person's work showcased in the weekly newsletter.

Personal Growth

77% of staff agreed

This job is good for my own personal growth

The firm offered training courses to furloughed workers to keep them engaged and productive while not working during lockdown. It also delivered online learning opportunities for different teams, and launched a dedicated digital training space where people could share online content, access training material and request training.

Wellbeing

85% of staff agreed

I am happy with the balance between my work and home life

All staff received online mental health awareness training in 2020, to better understand the mental health challenges for themselves and others around them and were encouraged to support and interact with each other on a social basis, including during work hours and in evenings to prevent isolation and disengagement.

Quick Facts

Organisation established in
2003
Total number of employees
1
Number of UK locations
36
Employee average age
58% : 42%
Male : Female employee ratio
56%
Employees earning £35k+
11%
Employee turnover (voluntary)

Benefits

Private Healthcare

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Profit Related Pay

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