Consumer Intelligence

We are an insight partner for financial services, inspiring confident decisions that build consumer trust.
Hidden mission statement
https://www.consumerintelligence.com/

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Employees at Consumer Intelligence have the freedom to get the job done when and where it suits them.

And the Bristol-based company’s flexible approach – which aims to help staff get the most out of their home and work life – extends to the jobs it advertises too.

The financial services insight partner welcomes applicants after part-time positions or bespoke working hours, recognising that broadening the field ‘maximises opportunities to meet fantastic candidates’.

It also acknowledges that aptitude and attitude can be as valuable as experience and education, embracing promising candidates without the privileges that generate impressive CV points.

Consumer Intelligence aims to build confidence in financial services institutions – including some of the world’s major brands – by listening to their customers and sharing insight so they can deliver better services.

And listening and sharing are just as important within Consumer Intelligence, helping make it a happy and productive workplace.

Group meetings often adopt a sharing format called ‘rounds,’ designed to give everyone an equal opportunity to contribute and the time and space to think. And every month, a values-related project or achievement is showcased, inviting comments and questions to the team involved and the CEO.

The company encourages its staff to share their ambitions, with plenty of opportunities for promotion or to try out different areas of the business. More than 60 per cent of roles are filled internally.

A spotlight on

Consumer Intelligence

View the latest achievements

Featured Workplace Factors

Wellbeing

89% of staff agreed

I am happy with the balance between my work and home life

Mental health first aid support has tripled with a concerted effort to get members of the voluntary wellness team fully trained. An inaugural wellness week focused on online and in-person activities, including a digital detox afternoon. And all staff have access to private medical insurance, which includes perks and rewards for healthy lifestyle habits.

My Company

97% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

A new online learning platform gives new recruits a head start on understanding the business and their role in it. It includes modules on the company’s values and why they matter and allows them to learn at their own pace about the processes and systems they’ll be using.

Personal Growth

87% of staff agreed

This job is good for my own personal growth

A structured ‘Best-Self’ performance management framework assists development conversations by clarifying roles, expected performance and behaviours – all underpinned by the company values. The ‘Best-Self Kick Off’ is held during induction, and the’ Best-Self 360° reviews’ focus on peers learning from each, using feedback and a mentoring approach.

Wellbeing
%

89% of staff agreed

I am happy with the balance between my work and home life

Mental health first aid support has tripled with a concerted effort to get members of the voluntary wellness team fully trained. An inaugural wellness week focused on online and in-person activities, including a digital detox afternoon. And all staff have access to private medical insurance, which includes perks and rewards for healthy lifestyle habits.

My Company
%

97% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

A new online learning platform gives new recruits a head start on understanding the business and their role in it. It includes modules on the company’s values and why they matter and allows them to learn at their own pace about the processes and systems they’ll be using.

Wellbeing
%

89% of staff agreed

I am happy with the balance between my work and home life

Mental health first aid support has tripled with a concerted effort to get members of the voluntary wellness team fully trained. An inaugural wellness week focused on online and in-person activities, including a digital detox afternoon. And all staff have access to private medical insurance, which includes perks and rewards for healthy lifestyle habits.

Quick Facts

Organisation established in
2003
Total number of UK employees
Number of UK locations
36
Employee average age
57% : 43%
Male : Female employee ratio
62%
Employees earning £35k+
17%
Employee turnover (voluntary)
Quote from the top...
In 2024, as we continue to build confidence in financial services, the dedication and diversity of our team remain at the heart of our success. This year, we're not just sustaining; we're elevating our commitment to innovation and inclusivity, ensuring every team member's voice is heard and instrumental in shaping our journey. Our relentless pursuit of excellence—through authentic collaboration and a culture that champions personal and collective growth—drives us forward. Together, we're meeting the challenges of our dynamic industry and setting new benchmarks of excellence and integrity for our clients to rely on. This unity and drive differentiate us, underscoring our dedication to not just participate in the market but to transform it positively.

Ian Hughes, CEO

Benefits

Profit Related Pay

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Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Private Healthcare

Companies offering private health insurance to all employees.

Latest Achievements

National Ranking
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Best Small Companies to work for in the UK
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52
Best Mid-Sized Companies to work for in the UK
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Best Mid-Sized Companies to work for in the UK
National Ranking
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52
Best Large Companies to work for in the UK
National Ranking
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52
Best Big Companies to work for in the UK
National Ranking
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52
Best NFP Organisations to work for in the UK
London
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Best Small Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Large Companies to work for in London
London
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Best Big Companies to work for in London
East of England
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The Midlands
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The East Midlands
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The North East
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Northern Ireland
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Scotland
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The South East
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Best Companies to work for in the South East
The South West
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50
Best Companies to work for in the South West
Wales
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Best Companies to work for in the Wales
Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
Sector Ranking
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20
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Sector Ranking
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Best Companies to work for in the UK
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20
Best Companies to work for in the UK
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20
Best Companies to work for in the UK
Sector Ranking
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20
Best Companies to work for in the UK
National Position
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52
Best
Small
Company to Work For in the UK
Regional Position
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Best
Small
Company to Work For in London
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Best Company to Work For in the East of England
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Company to Work For in the North West
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Company to Work For in Northern Ireland
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Company to Work For in Scotland
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Company to Work For in the South East
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50
Best
Company to Work For in the South West
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Best
Company to Work For in Wales
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Company to Work For in Yorkshire & The Humber
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Company to Work For in the East Midlands
Regional Position
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Best
Company to Work For in the West Midlands
Sector Position
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20
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Interested in a career with
Consumer Intelligence
?

If you like what you see here and would like to know more about working for a

1 Star

organisation, simply click the link for further information about careers with

Consumer Intelligence

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