Consumer Intelligence

We are an insight partner for financial services, inspiring confident decisions that build consumer trust.
Hidden mission statement
https://www.consumerintelligence.com/

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

No items found.
th
Best Company
to work for

Consumer Intelligence is a Bristol-based financial services insight partner that thrives on its purpose: “Building confidence in financial services”.

Over the past 20 years, the company has been benchmarking the insurance market and retail banks in the UK and beyond. By focusing on its core values: Be Credible, Be Reliable, Be Innovative, Be Connected and Win Together, it has helped major brands enhance their business performance.

Consumer Intelligence operates an 'outcome only working' environment, promoting a work-life balance and focusing on the impact of their work. The company prides itself on its unique culture, with employees often citing ‘the people’ as the best aspect of their job.

Clear communication is facilitated through monthly town hall meetings, a weekly e-newsletter, SharePoint, and Teams. The company utilises a cascading goals approach via Objectives and Key Results, ensuring alignment across departments and individuals. The company fosters understanding by consistently sharing market conditions, industry trends, and competitor analysis.

Its leadership is committed to transparency in decision-making processes, enhancing organisational clarity and trust. Consumer Intelligence ensures that employees have access to essential resources for effective job performance. Its values are not just spoken about, but lived and demonstrated through actions, behaviours and decision-making processes. It recognises those who exemplify these values through a 'high five' initiative, celebrating the winners at monthly Town Hall meetings.

Consumer Intelligence is a company where values are lived, people are valued, and confidence in financial services is built every day.

A spotlight on

Consumer Intelligence

View the latest achievements

Featured Workplace Factors

Fair Deal

68% of staff agreed

I am paid fairly for the work I do relative to people in similar positions in similar organisations

The organisation recognises employees regularly. Each month, Consumer Intelligence gives recognition awards at all company meetings. These are based on “high fives” (a peer-to-peer recognition tool) that speak to the company’s culture and values.
My Manager

100% of staff agreed

My manager cares about me as an individual

This year, Consumer Intelligence completed a 6-month coaching programme available to managers to learn how to have more dynamic conversations with teams and peers. It has also recently rolled out DISC insight profiles across the business which supports managers in understanding their behavioural tendencies and needs, as well as those of their teams and peers.
Giving Something Back

88% of staff agreed

My organisation encourages charitable activities

This year, Consumer Intelligence published its Charity and Volunteering Guide which gives suggestions for volunteering and details on how to use volunteering days. Most recently, individuals have been making use of their company volunteering day to work with the RSPCA and NHS.
Fair Deal
%

68% of staff agreed

I am paid fairly for the work I do relative to people in similar positions in similar organisations

The organisation recognises employees regularly. Each month, Consumer Intelligence gives recognition awards at all company meetings. These are based on “high fives” (a peer-to-peer recognition tool) that speak to the company’s culture and values.
My Manager
%

100% of staff agreed

My manager cares about me as an individual

This year, Consumer Intelligence completed a 6-month coaching programme available to managers to learn how to have more dynamic conversations with teams and peers. It has also recently rolled out DISC insight profiles across the business which supports managers in understanding their behavioural tendencies and needs, as well as those of their teams and peers.
Fair Deal
%

68% of staff agreed

I am paid fairly for the work I do relative to people in similar positions in similar organisations

The organisation recognises employees regularly. Each month, Consumer Intelligence gives recognition awards at all company meetings. These are based on “high fives” (a peer-to-peer recognition tool) that speak to the company’s culture and values.

Quick Facts

Organisation established in
2003
Total number of UK employees
Number of UK locations
39
Employee average age
61% : 39%
Male : Female employee ratio
56%
Employees earning £35k+
14%
Employee turnover (voluntary)
Quote from the top...
In 2024, as we continue to build confidence in financial services, the dedication and diversity of our team remain at the heart of our success. This year, we're not just sustaining; we're elevating our commitment to innovation and inclusivity, ensuring every team member's voice is heard and instrumental in shaping our journey. Our relentless pursuit of excellence—through authentic collaboration and a culture that champions personal and collective growth—drives us forward. Together, we're meeting the challenges of our dynamic industry and setting new benchmarks of excellence and integrity for our clients to rely on. This unity and drive differentiate us, underscoring our dedication to not just participate in the market but to transform it positively.

Ian Hughes, CEO

Benefits

Profit Related Pay

Companies offering profit related pay to all employees.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Private Healthcare

Companies offering private health insurance to all employees.

Women in Senior Management

At least 40% of senior managers are women.

Latest Achievements

National Ranking
#
52
Best Small Companies to work for in the UK
National Ranking
#
52
Best Mid-Sized Companies to work for in the UK
National Ranking
#
52
Best Mid-Sized Companies to work for in the UK
National Ranking
#
52
Best Large Companies to work for in the UK
National Ranking
#
52
Best Big Companies to work for in the UK
National Ranking
#
52
Best NFP Organisations to work for in the UK
London
#
Best Small Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Mid Sized Companies to work for in London
London
#
Best Large Companies to work for in London
London
#
Best Big Companies to work for in London
East of England
#
Best Companies to work for in the East of England
The Midlands
#
Best Companies to work for in the Midlands
The East Midlands
#
Best Companies to work for in the East Midlands
The West Midlands
#
Best Companies to work for in the West Midlands
The North East
#
Best Companies to work for in the North East
The North West
#
Best Companies to work for in the North West
Northern Ireland
#
Best Companies to work for in Northern Ireland
Scotland
#
Best Companies to work for in Scotland
The South East
#
Best Companies to work for in the South East
The South West
#
50
Best Companies to work for in the South West
Wales
#
Best Companies to work for in the Wales
Yorkshire & The Humber
#
Best Companies to work for in Yorkshire & The Humber
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
Sector Ranking
#
20
Best Companies to work for in the UK
National Position
#
52
Best
Small
Company to Work For in the UK
Regional Position
#
Best
Small
Company to Work For in London
Regional Position
#
Best Company to Work For in the East of England
Regional Position
#
Best
Company to Work For in the North East
Regional Position
#
Best
Company to Work For in the North West
Regional Position
#
Best
Company to Work For in Northern Ireland
Regional Position
#
Best
Company to Work For in Scotland
Regional Position
#
Best
Company to Work For in the South East
Regional Position
#
50
Best
Company to Work For in the South West
Regional Position
#
Best
Company to Work For in Wales
Regional Position
#
Best
Company to Work For in Yorkshire & The Humber
Regional Position
#
Best
Company to Work For in the East Midlands
Regional Position
#
Best
Company to Work For in the West Midlands
Sector Position
#
20
Best Accountancy Firm to Work
For in the UK
Best Architect & Surveyor Company to Work
For in the UK
Best Automotive Company to Work
For in the UK
Best Business Services Company to Work
For in the UK
Best Charity Organisation to Work
For in the UK
Best Construction & Engineering Company to Work
For in the UK
Best Consultancy Company to Work
For in the UK
Best Education & Training Organisation to Work For in the UK
Best Financial Service Company to Work
For in the UK
Best Food & Drink  Company to Work
For in the UK
Best Health & Social Company to Work
For in the UK
Best Housing Association to Work
For in the UK
Best Insurance Company to Work
For in the UK
Best Law Firm to Work
For in the UK
Best Leisure & Hospitality Company to Work
For in the UK
Best Manufacturing Company to Work
For in the UK
Best Marketing & Media Agency to Work For in the UK
Best Not-For-Profit Body to Work
For in the UK
Best Property Company to Work
For in the UK
Best Recruitment Company to Work
For in the UK
Best Retail Company to Work For in the UK
Best Technology Company to Work
For in the UK
Best Telecom Company to Work
For in the UK
Best Utility Company to Work
For in the UK
Interested in a career with
Consumer Intelligence
?

If you like what you see here and would like to know more about working for a

1 Star

organisation, simply click the link for further information about careers with

Consumer Intelligence

.