Contact

We exist to help families with a disabled child to feel valued, supported, confident and informed.

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Officially a Good
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88
Best Company to work for in the UK
May 2021
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Best Company
to work for

Life with a disabled child brings unique challenges, and Contact exists to help families feel valued, supported, confident and informed. As a campaigning organisation, the charity influences policy so politicians and decision-makers tackle the inequalities faced by families with disabled children. And for families, the charity supports people with the best possible guidance and information.

Contact helps families to campaign, volunteer, fundraise and shape local services to improve life for themselves and others. It connects them in local groups and online to support each other by sharing experiences and advice.

The London-based charity, a first-timer on the Best Companies list, has more than 40 years' experience in helping children with special educational needs and disabilities (SEND), and runs a free helpline for parents and carers with a disabled child aged from birth to 25, living in any part of the UK. The child does not need a diagnosis for a parent or carer to call the helpline.

The organisation's By Your Side advisers guide parents through the maze of medical departments and jargon they face in hospitals and other health settings. The charity also provides professional development training, consultancy, training for parent forums and support groups, and co-production training. It can deliver its popular family workshops, virtually or face-to-face.

Senior managers indentified staff wellbeing as the top priority at the start of the Covid-19 crisis. Methods to boost people's safety included setting up a Service Development Group so frontline colleagues could share experiences, with evidence collated in monthly briefings.

Featured Workplace Factors

Leadership

97% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

Senior managers used Best Companies feedback to shape an action plan focused on staff learning and development and wellness, the areas highlighted by the workforce. Managers also demonstrated determination and a commitment to being responsive to need by leaning into the pandemic and focusing on extending services based on parent feedback.

My Company

99% of staff agreed

I feel proud to work for this organisation

CEO Amanda Batten regularly blogged the findings and emerging themes of the Best Companies survey to everyone. The survey was discussed at an all-staff conference in November and issues arising – from people feeling unclear about how funding decisions are made to employee wellbeing – resulted in briefings being shared and news posted on the staff intranet.

Wellbeing

73% of staff agreed

I am happy with the balance between my work and home life

Wellness is an area that came out of Best Companies survey as something for Contact to focus on. A number of staff will now undertake training as mental health first-aiders and a new wellbeing programme of events and activities for employees is now in place.

Quick Facts

Organisation established in
1970s
Total number of employees
5
Number of UK locations
46
Employee average age
10% : 90%
Male : Female employee ratio
26%
Employees earning £35k+
6%
Employee turnover (voluntary)

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
#
88
Best Small Companies to work for in the UK
National Ranking
#
88
Best Mid-Sized Companies to work for in the UK
National Ranking
#
88
Best Mid-Sized Companies to work for in the UK
National Ranking
#
88
Best Large Companies to work for in the UK
National Ranking
#
88
Best Big Companies to work for in the UK
National Ranking
#
88
Best NFP Organisations to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
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22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
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22
Best Companies to work for in the UK
Sector Ranking
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22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
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22
Best Companies to work for in the UK
Sector Ranking
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22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
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22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
Sector Ranking
#
22
Best Companies to work for in the UK
London
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30
Best Small Companies to work for in London
London
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30
Best Mid Sized Companies to work for in London
London
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30
Best Mid Sized Companies to work for in London
London
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30
Best Large Companies to work for in London
London
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30
Best Big Companies to work for in London
The Midlands
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Best Companies to work for in the Midlands
East of England
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Best Companies to work for in the East of England
The North East
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Best Companies to work for in the North East
The North West
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Best Companies to work for in the North West
Northern Ireland
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Scotland
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Best Companies to work for in Scotland
The South East
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Best Companies to work for in the South East
The South West
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Best Companies to work for in the South West
Wales
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Best Companies to work for in the Wales
Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
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