Delt Shared Services

We provide a range of business office support services, underpinned by leading technology and a committed and highly motivated team.
Hidden mission statement
https://deltservices.com/

Officially a Very Good
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Best Company to work for in the UK
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Despite the pandemic, outsourcing firm Delt Shared Services has maintained its charity initiatives through matching up to two days of staff annual leave to support charitable causes and also ran its annual Foodbank appeal with the workforce coming together to donate 1,600kg of food, drink, pet food and toiletries.

During the first lockdown, employees also pitched in to help with PPE distribution and packaged up food boxes for the most vulnerable in their communities.

Founded in 2014 by its shareholders, Plymouth City Council and the Devon Clinical Commissioning Group, Delt originally started out running and managing the two organisations' IT services. Since then the private Plymouth-based company has expanded and now provides a range of office support services ranging from IT, cyber security and digital transformation to project management, human resources and organisational development and payroll, with any profits generated returned to its public sector shareholders.

Good communication and the personal touch has been key to keeping staff engaged at people-centric Delt. In addition to sending weekly direct emails and vlogs, chief executive, Giles Letheren hosted a virtual hangout invite every Friday lunchtime for the first five months of the pandemic to provide a place for staff to drop in and talk about everything but work. Bosses also organised regular virtual social team activities including celebrating birthdays as employees would have done when everyone was allowed to socialise in person.

A spotlight on

Delt Shared Services

View the latest achievements

Featured Workplace Factors

My Manager

84% of staff agreed

My manager shares important knowledge and information with me

Ongoing leadership development is provided both formally and informally through development programmes, internal and external coaching and internal mentoring. During the pandemic Delt increased its support to include training on how to lead remote work teams and how to support the health and wellbeing of their staff.

Personal Growth

71% of staff agreed

The experience I gain from this job is valuable for my future

Delt has increased its learning and development budget by 400% over the last three years. Development opportunities include in-house training programmes, secondments, coaching and mentoring and e-learning courses. Additionally, Collaborative Working Hubs involve people from different teams working together on real-time projects to improve service delivery and drive innovation.

Wellbeing

65% of staff agreed

I am happy with the balance between my work and home life

All staff have received two health and wellness check-ins and they can also get support from trained mental health first aiders. The new digital Wellbeing channel includes videos, training, blogs and recipes on areas from mental and physical health to nutritional advice and support with their finances.

My Manager
%

84% of staff agreed

My manager shares important knowledge and information with me

Ongoing leadership development is provided both formally and informally through development programmes, internal and external coaching and internal mentoring. During the pandemic Delt increased its support to include training on how to lead remote work teams and how to support the health and wellbeing of their staff.

Personal Growth
82%

71% of staff agreed

The experience I gain from this job is valuable for my future

Delt has increased its learning and development budget by 400% over the last three years. Development opportunities include in-house training programmes, secondments, coaching and mentoring and e-learning courses. Additionally, Collaborative Working Hubs involve people from different teams working together on real-time projects to improve service delivery and drive innovation.

Wellbeing
96%

65% of staff agreed

I am happy with the balance between my work and home life

All staff have received two health and wellness check-ins and they can also get support from trained mental health first aiders. The new digital Wellbeing channel includes videos, training, blogs and recipes on areas from mental and physical health to nutritional advice and support with their finances.

Quick Facts

Organisation established in
2014
Total number of UK employees
Number of UK locations
42
Employee average age
64% : 36%
Male : Female employee ratio
33%
Employees earning £35k+
16%
Employee turnover (voluntary)
Quote from the top...
“I'm delighted that the work we have done on vision, values and culture has been reflected in a Best Companies accreditation. Our team have been truly exceptional over a challenging (Covid) year of Helping People do Amazing Things and being awarded a 1 star accreditation at our first try, shows that we take employee engagement seriously, even as the world of work has completely changed. We're excited to get into a detailed analysis of the data and learn what steps we can take to improve engagement even further.”

Giles Letheren, CEO - Delt Shared Services

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Latest Achievements

National Ranking
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London
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London
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London
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London
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London
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East of England
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The North East
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Northern Ireland
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Scotland
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The South East
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The South West
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Wales
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Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Interested in a career with
Delt Shared Services
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