DFS

To lead sofa retailing in the digital age.
Hidden mission statement
http://www.dfs.co.uk

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12
Best Company to work for in the UK
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Best Company
to work for

A sofa's life cycle, from its manufacture to its disposal, inspires sustainability policies at furniture seller DFS. The company uses wood certified by the Forest Stewardship Council and plants trees under Woodland Trust's carbon scheme.

The Sofa Rescue initiative ensures furniture is disposed of in an eco-friendly way by collecting unwanted pieces from customers and recycling them, which has saved more than 100,000 pieces of furniture from landfills so far.

DFS's Grand Designs range comprises stylish sofas made from sustainable material. The company says each aspect of the range has been considered for its ability to reduce the impact on our environment and is either made of recycled materials, comes from sustainable sources, or is more easily recycled at the end of its life.

The company was founded in 1969 with a single store in Doncaster, South Yorkshire. Today, it employs more than 3,800 people in 120 shops in the UK, the Republic of Ireland, the Netherlands and Spain. It also sells online and has three upholstery factories and two wood mills in Britain.

In 2015 DFS floated on the London Stock Exchange. In recent years, it has welcomed Dwell, Sofology and The Sofa Delivery Company on board.

DFS has made its head office more accessible and neurodiversity friendly. Meanwhile, the Sofology brand has introduced a quiet hour for customers who need a calming environment when shopping. A partnership with the charity Hidden Disabilities means store workers are better equipped to help customers whose disabilities are not visible.

DFS

Latest Achievements

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Featured Workplace Factors

My Company

85% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Last year, the company's group support centre was refurbished to make it disability friendly. As part of the project, a member of the Inclusion Council advised on changes that would help those who are neurodivergent.
Wellbeing

53% of staff agreed

I am happy with the balance between my work and home life

A hybrid working policy has been introduced for staff at the group support centre. It covers health and safety, employee wellbeing and responsibilities and expectations, along with support for staff and line managers. Showrooms' opening hours have been changed, as have the working patterns of delivery and warehouse teams, to aid a better work-life balance.
Personal Growth

67% of staff agreed

The experience I gain from this job is valuable for my future

Staff have access to an internal learning hub which hosts a wide range of self-led digital courses and allows them to book workshops. The hub also hosts "how-to" videos and 1,000 modules that support personal growth and development.
My Company
%

85% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Last year, the company's group support centre was refurbished to make it disability friendly. As part of the project, a member of the Inclusion Council advised on changes that would help those who are neurodivergent.
Wellbeing
82%

53% of staff agreed

I am happy with the balance between my work and home life

A hybrid working policy has been introduced for staff at the group support centre. It covers health and safety, employee wellbeing and responsibilities and expectations, along with support for staff and line managers. Showrooms' opening hours have been changed, as have the working patterns of delivery and warehouse teams, to aid a better work-life balance.
Personal Growth
96%

67% of staff agreed

The experience I gain from this job is valuable for my future

Staff have access to an internal learning hub which hosts a wide range of self-led digital courses and allows them to book workshops. The hub also hosts "how-to" videos and 1,000 modules that support personal growth and development.

Quick Facts

Organisation established in
1969
Total number of UK employees
Number of UK locations
40
Employee average age
59% : 41%
Male : Female employee ratio
12%
Employees earning £35k+
36%
Employee turnover (voluntary)
Quote from the top...

Our biggest strength is our People; it’s what makes DFS such a special place to work. That’s why our commitment to employee engagement doesn't stop at our annual survey. We regularly take the time to listen to colleagues’ feedback throughout the year through various channels such as our Colleague Listening Forums. It’s important for us to listen and gather feedback to build this into our future plans so we can make DFS an even better place to work.

Nick Smith, CEO - DFS

Benefits

Gym / Sports

Companies offering free or subsidised sports facilities / activities / gym memberships to all employees.

Family-friendly

Companies offering school hours contracts to all staff.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Latest Achievements

National Ranking
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Best Small Companies to work for in the UK
National Ranking
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12
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National Ranking
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12
Best Mid-Sized Companies to work for in the UK
National Ranking
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12
Best Large Companies to work for in the UK
National Ranking
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12
Best Big Companies to work for in the UK
National Ranking
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12
Best NFP Organisations to work for in the UK
London
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9
Best Small Companies to work for in London
London
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9
Best Mid Sized Companies to work for in London
London
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9
Best Mid Sized Companies to work for in London
London
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9
Best Large Companies to work for in London
London
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9
Best Big Companies to work for in London
East of England
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Best Companies to work for in the East of England
The Midlands
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Best Companies to work for in the Midlands
The East Midlands
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Best Companies to work for in the East Midlands
The West Midlands
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43
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The North East
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Best Companies to work for in the North East
The North West
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35
Best Companies to work for in the North West
Northern Ireland
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4
Best Companies to work for in Northern Ireland
Scotland
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3
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The South East
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45
Best Companies to work for in the South East
The South West
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30
Best Companies to work for in the South West
Wales
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Best Companies to work for in the Wales
Yorkshire & The Humber
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13
Best Companies to work for in Yorkshire & The Humber
Sector Ranking
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7
Best Companies to work for in the UK
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7
Best Companies to work for in the UK
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7
Best Companies to work for in the UK
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Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Sector Ranking
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Sector Ranking
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Best Companies to work for in the UK
Sector Ranking
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Best Companies to work for in the UK
Sector Ranking
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Best Companies to work for in the UK
Sector Ranking
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Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
Sector Ranking
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7
Best Companies to work for in the UK
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