Dishoom

Dishoom is a group of restaurants paying homage to the Irani cafés and the food of all Bombay.
Hidden mission statement
http://www.dishoom.com

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May 2021
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“From Bombay with love” says Dishoom, the restaurant chain that pays homage to the food of Mumbai and whose first café opened in Covent Garden, London, in 2010. There are now five altogether in London, a café each in Birmingham, Manchester and Edinburgh, and – in 2020, during the first lockdown – the launch of the Dishoom delivery service.

The Dishoom team has since opened six delivery kitchens in London, a kitchen in Brighton and one in Cambridge. It also created the Dishoom Store, which is stocked with meal kits, bottled cocktails, the Dishoom cookery book, and many more gifts for at-home enjoyment.

Co-founders and cousins Shamil and Kavi Thakrar previously caught up with employees daily in person in the cafés. During the pandemic this moved to Zoom. Additionally, they held their bi-weekly Chai pe Charchas – discussion over tea – sessions, addressing everyone directly and answering any questions with transparency.

Dishoom celebrates the food of old Bombay with its traditional Irani cafés that welcomed everyone “from rich businessmen to families dining and writers finding their characters”. Contemporary customers today across the UK are an equally diverse and interesting mix, as the testimonials on the Dishoom website show.

The group still sees food as a way of breaking down barriers and this is at the heart of what it does. Through its partners Magic Breakfast and Akshaya Patra Foundation, Dishoom donates a meal to a child for every meal it serves so that those from poorer backgrounds are not distracted by hunger at school.

Featured Workplace Factors

Leadership

88% of staff agreed

I am inspired by the person leading this organisation

Kavi and Shamil undertook monthly catch-ups with all the Babu (management) teams and the new Dishoom Delivery Kitchen workforce. Their priority was to keep employees reassured and informed. More than that, Shamil held a weekly virtual yoga class for anyone on staff to take part in.

Personal Growth

89% of staff agreed

The training in this job is a great benefit to me personally

Dishoom introduced Flow, a new training app, to provide training for café teams following the extended period away from work. Additionally the company created comprehensive corona safety standards, everyone has taken part in Covid safety training, and people will be made aware of all the required measures going forward.

My Team

93% of staff agreed

My team is fun to work with

After communications went online the company wanted to give its people something tangible to hold so the Dishoom Samachar – its own newspaper – was launched. It was delivered to every team members' home. There was also a Zoom kids' party for Chote Dishoom Wallas (the team's children), with a personalised invite sent to their homes.

Quick Facts

Organisation established in
2010
Total number of employees
17
Number of UK locations
33
Employee average age
72% : 28%
Male : Female employee ratio
9%
Employees earning £35k+
24%
Employee turnover (voluntary)

Benefits

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