Dougie Mac

We provide all hospice services free of charge to patients with life-limiting illnesses, also offering supportive care to their families and carers.
Hidden mission statement
http://www.dougiemac.org.uk

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Douglas Macmillan Hospice, better known as Dougie Mac, is a compassionate community-oriented organisation that has been providing free hospice services to over 3,500 local people with life-limiting illnesses annually since 1973. The organisation extended its support in 2021 by merging with the local children's hospice, Donna Louise, and in 2024, it further expanded its service by merging with a small Dementia charity, Approach.

Dougie Mac's dedicated staff is its greatest asset, with the organisation's CARE values of Compassion, Accountability, Respect, and Excellence deeply embedded in its culture. To maintain this culture, the organisation utilises best practice frameworks, such as Investors in Excellence, and fosters open communication through regular team meetings, reflective sessions, and the 'Working Together Sessions', where staff can discuss strategy updates and voice their concerns directly to the CEO.

Dougie Mac is also dedicated to the wellbeing of its employees, fostering an open-door policy that encourages staff to freely raise questions or concerns. It celebrates employee achievements through a 'Greatix' system, which enables any employee to acknowledge a colleague or a team that has excelled in demonstrating the organisation's values. This focus on values is also reflected in the recruitment process and performance improvement process.

The organisation's commitment to its values and principles, its focus on continuous development, and its dedication to maintaining open and honest communication channels all contribute to a robust, value-driven culture that enables Dougie Mac to provide exceptional care to its community.

A spotlight on

Dougie Mac

View the latest achievements

Featured Workplace Factors

Wellbeing

79% of staff agreed

I am happy with the balance between my work and home life

Dougie Mac holds regular sessions to support the mental health of its employees. It has reflection sessions, facilitated sessions with its Spiritual lead helping individuals to focus on themselves. It also has mental health first aiders across the organisation who are accessible to all staff as well as domestic abuse champions.
My Team

94% of staff agreed

My team is fun to work with

Team away days provide a mixture of team development, team working, and fun! Cross team working is important to Dougie Mac and there are a number of initiatives where individuals work together. As a hospice there are many team fundraising events including walks, runs, sky dives, and balls.
My Manager

87% of staff agreed

I feel that my manager talks openly and honestly with me

Dougie Mac has delivered a range of leadership and management courses and team leader programmes. It has a computer based training programme that provides access to a range of management training for managers and aspiring mangers to take. It also provides opportunities for mentoring, shadowing, and external assessment for development.
Wellbeing
%

79% of staff agreed

I am happy with the balance between my work and home life

Dougie Mac holds regular sessions to support the mental health of its employees. It has reflection sessions, facilitated sessions with its Spiritual lead helping individuals to focus on themselves. It also has mental health first aiders across the organisation who are accessible to all staff as well as domestic abuse champions.
My Team
%

94% of staff agreed

My team is fun to work with

Team away days provide a mixture of team development, team working, and fun! Cross team working is important to Dougie Mac and there are a number of initiatives where individuals work together. As a hospice there are many team fundraising events including walks, runs, sky dives, and balls.
Wellbeing
%

79% of staff agreed

I am happy with the balance between my work and home life

Dougie Mac holds regular sessions to support the mental health of its employees. It has reflection sessions, facilitated sessions with its Spiritual lead helping individuals to focus on themselves. It also has mental health first aiders across the organisation who are accessible to all staff as well as domestic abuse champions.

Quick Facts

Organisation established in
1973
Total number of UK employees
Number of UK locations
46
Employee average age
12% : 88%
Male : Female employee ratio
20%
Employees earning £35k+
21%
Employee turnover (voluntary)
Quote from the top...
Our aim is to be a Centre of Excellence in all that we do and we are delighted to once again be recognised once again as an Outstanding organisation to work for. As our hospice approaches its 50th anniversary of inception next year, we intend to celebrate that landmark by intensifying our focus on what makes our culture so special and so nourishing for our staff.

David Webster, Chief Executive Officer

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Women in Senior Management

At least 40% of senior managers are women.

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