Dougie Mac

We provide all hospice services free of charge to patients with life-limiting illnesses, also offering supportive care to their families and carers.
Hidden mission statement
http://www.dougiemac.org.uk

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Known affectionately as the Dougie Mac, the Douglas Macmillan Hospice in north Staffordshire merged with the Donna Louise Children’s Trust, a children's hospice, in 2021. The move means that the round-the-clock services that were available only to adults have been extended to include children, young adults and their families as well.

The hospice, which now operates from two sites, is a centre of excellence for palliative and end-of-life care. Dougie Mac's services are provided free. It receives 20% from clinical commissioning grants and the other 80% is funded by the generosity of the community. One long-term corporate sponsor is the Stoke-on-Trent-based Hanley Economic Building Society.

Dougie Mac provides holistic care, covering physical, emotional, spiritual and social needs. Its community-based practice includes a 'Hospice at Home' team and a 26-bed unit in Blurton. Palliative care nurse specialists run a 24-hour advice line.

In 2018, it was the first hospice in Staffordshire to appoint an Admiral Nurse – nurses with specialist training in dementia. Last year, it was the only UK hospice to have two. The hospice aims to help people achieve the best quality of life when they need it most by growing as a sustainable organisation, delivering value for money and remaining true to its values of compassion, accountability, respect and excellence.

For staff, the benefits include 35 days' holiday, rising with length of service, a pension scheme that makes contributions of up to 12%, a counselling helpline and free parking. The 'Dougie Awards' celebrate staff achievements.

A spotlight on

Dougie Mac

View the latest achievements

Featured Workplace Factors

Wellbeing

74% of staff agreed

I am happy with the balance between my work and home life

The hospice has mental health first aiders and domestic abuse champions. Regular stress-awareness workshops take place, along with short sessions on calming the chattering mind. A health cash plan which provides counselling support, along with Indian head massages, acupuncture and other therapies, is available.
My Company

95% of staff agreed

I feel proud to work for this organisation

To ensure the organisation's values were understood during the merger, induction sessions took place and two of the senior leadership group and their teams moved to the children's hospice site to support the integration of the values. The values have been made more visual in coloured symbols on the walls at both sites.
My Manager

80% of staff agreed

I feel that my manager talks openly and honestly with me

Senior leaders promote staff development. Leaders were asked to leave a message on the organisation's virtual hall of fame to publicise learning initiatives and encourage others to take part. All of the senior team completed a collaborative working management programme with Staffordshire University. Further learning and development is agreed during their annual assessments.
Wellbeing
%

74% of staff agreed

I am happy with the balance between my work and home life

The hospice has mental health first aiders and domestic abuse champions. Regular stress-awareness workshops take place, along with short sessions on calming the chattering mind. A health cash plan which provides counselling support, along with Indian head massages, acupuncture and other therapies, is available.
My Company
82%

95% of staff agreed

I feel proud to work for this organisation

To ensure the organisation's values were understood during the merger, induction sessions took place and two of the senior leadership group and their teams moved to the children's hospice site to support the integration of the values. The values have been made more visual in coloured symbols on the walls at both sites.
My Manager
96%

80% of staff agreed

I feel that my manager talks openly and honestly with me

Senior leaders promote staff development. Leaders were asked to leave a message on the organisation's virtual hall of fame to publicise learning initiatives and encourage others to take part. All of the senior team completed a collaborative working management programme with Staffordshire University. Further learning and development is agreed during their annual assessments.

Quick Facts

Organisation established in
1973
Total number of UK employees
Number of UK locations
47
Employee average age
12% : 88%
Male : Female employee ratio
12%
Employees earning £35k+
10%
Employee turnover (voluntary)
Quote from the top...
Our aim is to be a Centre of Excellence in all that we do and we are delighted to once again be recognised once again as an Outstanding organisation to work for. As our hospice approaches its 50th anniversary of inception next year, we intend to celebrate that landmark by intensifying our focus on what makes our culture so special and so nourishing for our staff.

David Webster, Chief Executive Officer

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Latest Achievements

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