East End Homes Ltd

The wellbeing of employees is supported in various ways. The private health insurance plan; provided by Simply Health; is paid for by the company for employees with six months' service and includes coverage of dental, optical, and some general medical costs. Free pieces of fruit are provided for all staff members to encourage healthy eating and massage sessions are offered periodically at all locations for all staff.

Directors have consulted heavily with staff during organisational restructures so that all employees were aware of and involved in the new structures and roles being discussed. Employee feedback on service delivery needs contributed to this process and some amendments to initial proposals were evidenced through the consultation process. Paul, the Leader of the organisation, has a very clear vision for the organisation and seeks to make sure that employees know how they can contribute to this. He takes a keen interest in the governance of the organisation and ensures that their residents, as their customer base; are steering the strategic and operational direction of the organisation. This customer focus streams through the organisation, creating a customer focussed culture for employees delivering their services at the front line.

Directors have consulted heavily with staff during organisational restructures so that all employees were aware of and involved in the new structures and roles being discussed. Employee feedback on service delivery needs contributed to this process and some amendments to initial proposals were evidenced through the consultation process. Paul, the Leader of the organisation, has a very clear vision for the organisation and seeks to make sure that employees know how they can contribute to this. He takes a keen interest in the governance of the organisation and ensures that their residents, as their customer base; are steering the strategic and operational direction of the organisation. This customer focus streams through the organisation, creating a customer focussed culture for employees delivering their services at the front line.