East Thames invests heavily in the training and development of its employees in order to maintain and improve the quality of service delivery. Through their achievement of the Investors in People Bronze award, and their ongoing commitment to its principles they have acknowledged the importance of developing staff skills to meet the long-term organisational objectives of the Group in ways that are consistent with their core values. The strategic priorities of the Group include a commitment to improve their capacity to manage their business and sustain growth. This can only be realised with a competent, motivated, and committed workforce. This is achieved by ensuring that staff have the materials, tools, personal development plans and training to do their job.

East Thames Group's performance briefings are organised by the senior management team to ensure all staff have the information they need on East Thames' performance. The quarterly presentations are delivered by the Chief Executive, alongside other senior members of staff who present on the important issues affecting East Thames. As well as providing important information they are often interactive and aim to educate staff about various areas of the business. During the briefings there are frequent opportunities for staff to ask the senior management team questions and ensure two-way communication is taking place.

East Thames invests heavily in the training and development of its employees in order to maintain and improve the quality of service delivery. Through their achievement of the Investors in People Bronze award, and their ongoing commitment to its principles they have acknowledged the importance of developing staff skills to meet the long-term organisational objectives of the Group in ways that are consistent with their core values. The strategic priorities of the Group include a commitment to improve their capacity to manage their business and sustain growth. This can only be realised with a competent, motivated, and committed workforce. This is achieved by ensuring that staff have the materials, tools, personal development plans and training to do their job.