The company focus on clear, open communication that is delivered through a number of methods from traditional management meetings to addressing the whole company every Monday morning and Friday afternoon. Every month and quarter they hold a detailed and fun monthly/quarterly ‘wrap up' and ‘kick off' of the next month/quarter ahead. These company-wide meetings will include awards, recognition of top performance and presentations on key aspects they need to focus on for the following month. All information is documented and presented in a pdf pack so anyone not available for the meetings has access to the details. The company is also fortunate to have our walls covered in white boards and television screens that constantly update the business on the day-to-day news, successes, rewards and our core values throughout the day.

The company focus on clear, open communication that is delivered through a number of methods from traditional management meetings to addressing the whole company every Monday morning and Friday afternoon. Every month and quarter they hold a detailed and fun monthly/quarterly ‘wrap up' and ‘kick off' of the next month/quarter ahead. These company-wide meetings will include awards, recognition of top performance and presentations on key aspects they need to focus on for the following month. All information is documented and presented in a pdf pack so anyone not available for the meetings has access to the details. The company is also fortunate to have our walls covered in white boards and television screens that constantly update the business on the day-to-day news, successes, rewards and our core values throughout the day.

The company use a blended approach to develop their managers, combining a group training programme with individual development plans. The best example is their Management Development Programme. This includes classroom training, peer group sessions, psychometric profiles, mentoring, on-the-job learning and reflective learning. It covers a range of topics from flexing management style to different personalities to performance management. This is a year-long programme that is based on extensive training needs analysis and combines development techniques alongside evaluation to ensure the learning is embedded in the business. Another example is that the company offer tailored training solutions to individuals. One of their managers had been struggling with retention and they saw an unusually high level of attrition in his team. In response to this they discussed a number of options with him and he opted for attending an external management training course as well as coaching. This has really helped him understand his role better so that he can improve the results.