ForHousing, established in 2008, is a dynamic organisation that prides itself on impacting positively on the lives of its social housing tenants. Originally known as City West Housing Trust, the organisation manages over 24,000 homes across the North West, with an unwavering commitment to delivering customer-focused, efficient, and equitable services.

Its approach is underpinned by its values and behaviours, aptly encapsulated in the acronym HEART, symbolising its dedication to excellent customer care. ForHousing's inclusive and agile culture is not merely rhetoric; it's a lived reality for its employees. It promotes a flexible work environment, allowing staff to maintain work-life balance without compromising their productivity or commitment to the organisation's values.

At ForHousing, learning and development are not afterthoughts, but integral parts of the organisational fabric. It fosters a culture of continuous learning, offering myriad opportunities for staff to grow, acquire new skills, and share knowledge. Its strategy, shaped by extensive consultation with tenants, colleagues, partners, and stakeholders, is a testament to its commitment to inclusivity and collaboration. This strategy is vividly communicated through various platforms, including colleague intranets, visual screensavers, and digital screen visuals.

Communication at ForHousing is key, with a plethora of platforms such as email, intranet, and Viva Engage used to foster collaboration. Regular pulse surveys ensure continuous feedback, and newly established colleague networking groups like EDI EG, Race Inclusion Network, and Access provide additional avenues for engagement and communication.