For Crone Corkill & FSS, its in-house agenda of establishing a culture of honesty, communication and involvement has ensured the retention and confidence of staff. Established in 1977, the company is a leading secretarial and administrative recruitment consultancy offering permanent, temporary and contract roles. Part of Crystal, the fifth largest recruitment firm in the world, it has offices in London, Milton Keynes, Reading and Slough. Clients include Cancer Research UK, HSBC, Eversheds and Transport for London. According to employees, the organisation is big enough to make an impact on the recruitment industry but still maintains a small firm feel. Employees are excited about where the company is going (giving it an 80% positive score), they have confidence in their colleagues (81%) and say their team is fun to work with, the latter 87% score bettered by just 10 other firms. In an industry known for high employee turnover Crone Corkill maintains it has reduced this by 40% to 27.8% in the past year, thanks to a programme of internal advancement and a rewards package which includes overseas holidays. The firm has also invested heavily in training and a number of staff have changed career within the business. All employees have regular conversations with managers about their progress and trainers deliver one-to-one coaching. These incentives are working; staff recommend the company to others, giving it an 80% positive score. The chief executive carries out a half-year business update and directors undertake focus groups to listen to ideas and resolve issues. It follows that the 82% score for managers talking openly and honestly puts the company in the top 10 on this issue.