Job titles at Hertfordshire Sports Village reflect the variety of diversions that it offers to students and community users. You can be a roller-skating activator, a personal trainer, a swim teacher or even a marketing activator.

Owned by the University of Hertfordshire and opened in 2003, it combines a gym, a climbing wall, squash courts, football and rugby pitches and hard courts for tennis and netball on a site in Hatfield. Group classes include Box Fit, Deep Water Aquacise and Super Circuits.

The venue is used all year round, not least by its employees. Customers include children learning to swim, Olympic athletes and international sports teams.

This small business is focused on providing exceptional customer service, to which its people are committed. The values which underpin it are known as WELCOMES: Welcoming, Extra mile, Leading by example, Consistency, Open (and honest), Memorable (for the right reasons), Enthusiastic about continuous improvement and Sport first.

It says staff engagement is central to its success and it firmly believes that engaged and happy employees result in engaged, happy and loyal customers. To reward its people for their dedication and hard work, it offers a benefits package that includes ongoing support, training, and development, as well as regular staff social events and discounts on products and services.