Managers are supported by various means including toolkits on sickness, absence management and meetings management. They offer a number of management skills training courses but also a trainee team manager 2-year programme. Service managers are all expected to achieve NVQs at level 4 in management and health and social care. Occasionally, more senior employees will be sponsored for an MBA or DMS. All managers have a once or twice annual conference. Locally and regionally, various meetings are arranged for developmental, project and information dissemination purposes.

Employees are recognised and rewarded in many ways. In recognition of commitment, after ten years service and every subsequent five years, employees receive a certificate and a cheque. Managers can also give awards for going the extra mile where employees are rewarded with shopping vouchers. There is also a Bright Spark suggestion scheme in place where ideas are initially filtered by staff consultation group representatives. If an idea is adopted, the person suggesting it receives a financial reward dependent on whether the benefits are local, regional or national.

Managers are supported by various means including toolkits on sickness, absence management and meetings management. They offer a number of management skills training courses but also a trainee team manager 2-year programme. Service managers are all expected to achieve NVQs at level 4 in management and health and social care. Occasionally, more senior employees will be sponsored for an MBA or DMS. All managers have a once or twice annual conference. Locally and regionally, various meetings are arranged for developmental, project and information dissemination purposes.