Home Instead

We exist to expand the world’s capacity to care.
Hidden mission statement
https://www.homeinstead.co.uk/

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Home Instead entered the home care market 24 years ago with one office in Chester and a new model of elderly care: a non-medical, companionship-based, in-house service that looks after the emotional and physical needs of the elderly in their own homes.

It allows the client and their family to remain firmly in charge of what is best for them, with the reassurance of trained professional support to hand.

Bespoke caring services delivered to 17,000 clients by 12,000 carers cover housekeeping; personal care; dementia care including Alzheimer's; and live-in care. Home Instead is the UK's No 1 provider in its field, with a franchise of 224 offices nationwide, and was shortlisted in seven categories at the Home Care Awards 2021.

Staff who deliver quality-of-life home care need looking after in turn, and the business has not let them down. It campaigned nationally to ensure NHS staff and carers got dedicated time for food shopping in the supermarkets during the pandemic.

One of Home Instead's core values is to treat each other with dignity and respect. That applies to everyone in the Home Instead family. Its Equality, Diversity and Equal Opportunities Policy is one of the important policies everyone signs up to on joining Home Instead, and directors have a responsibility to ensure it lives by these values, communicates them and creates a diverse and inclusive workplace.

A spotlight on

Home Instead

View the latest achievements

Featured Workplace Factors

Personal Growth

88% of staff agreed

The experience I gain from this job is valuable for my future

The online Home Instead Academy allows employees to upskill on a range of topics including diversity and inclusion, and how to communicate effectively. Each new joiner has five days of training with franchise owners and there is funding available for external coaching. The company also offers a four-week exchange programme with the US office.
Giving Something Back

82% of staff agreed

This organisation has a strong social conscience

The company's Home Instead Charities UK arm has a mission to reduce loneliness and isolation in the UK’s ageing population. In 2021 the organisation distributed over £50,000 for 55 community groups benefiting more than 22,000 ageing adults, with activities including memory cafes, singing groups for people with dementia, art classes and yoga sessions.
My Team

93% of staff agreed

People in my team go out of their way to help me

Bringing teams together was a vital part of Home Instead's focus in 2021, not least for the several new recruits that joined the team. A 'collaboration week' was held by the company, filled with team building exercises, social events and strategic business updates - something the organisation plans to continue on a regular basis.
Personal Growth
%

88% of staff agreed

The experience I gain from this job is valuable for my future

The online Home Instead Academy allows employees to upskill on a range of topics including diversity and inclusion, and how to communicate effectively. Each new joiner has five days of training with franchise owners and there is funding available for external coaching. The company also offers a four-week exchange programme with the US office.
Giving Something Back
82%

82% of staff agreed

This organisation has a strong social conscience

The company's Home Instead Charities UK arm has a mission to reduce loneliness and isolation in the UK’s ageing population. In 2021 the organisation distributed over £50,000 for 55 community groups benefiting more than 22,000 ageing adults, with activities including memory cafes, singing groups for people with dementia, art classes and yoga sessions.
My Team
96%

93% of staff agreed

People in my team go out of their way to help me

Bringing teams together was a vital part of Home Instead's focus in 2021, not least for the several new recruits that joined the team. A 'collaboration week' was held by the company, filled with team building exercises, social events and strategic business updates - something the organisation plans to continue on a regular basis.

Quick Facts

Organisation established in
2005
Total number of UK employees
Number of UK locations
43
Employee average age
40% : 60%
Male : Female employee ratio
70%
Employees earning £35k+
18%
Employee turnover (voluntary)
Quote from the top...
As a mission-driven business, we exist to expand the world’s capacity to care, and it has never been more essential every member of the team feels connected to that goal. Therefore employee engagement sits at the top of our agenda. Our ambition is to empower a team with a clear sense of direction, supportive teams around them and the opportunity to grow both professionally and personally, all underpinned by a strong culture of ownership and inclusion.

Martin Jones, CEO UK

Benefits

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Home Instead
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