Hotel Chocolat

We’re a British chocolatier and cocoa grower, with over 100 shops across the UK as well as cafés and restaurants.
Hidden mission statement
http://www.hotelchocolat.com

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

#
67
Best Company to work for in the UK
May 2021
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th
Best Company
to work for

If working for a chocolatier isn't reason enough to go to work, then there is a further incentive, in normal times, for Hotel Chocolat staff to perform well in accordance with the company's ethical values: an all expenses-paid trip for two to St Lucia.

This could also go some way towards the mission statement laid out by founders Angus Thirwell and Peter Harris in 2004 to make staff as happy as customers. The founding principles of originality, authenticity and ethics still run through a company whose empire now ranges from a chocolate factory in Cambridgeshire to cafes in the UK, Ireland, the US and Japan and a hotel and cocoa-growing estate in the Caribbean.

The latter is the prize destination for two employees – and a guest – who have been nominated by their colleagues and chosen by the board for demonstrating behaviour that aligns with company values such as treating everyone with respect and fairness, from cocoa farmers to everyone on the shop floor, taking bold initiatives, giving back to the community and putting the environment first.

Angus, the CEO, believes leadership and communication has become ever more important during the pandemic and sends out a weekly “5 Good Things” bulletin to celebrate achievements despite the lockdowns and their impact on the business.

Recognising the difficulties of pandemic working, managers have been encouraged to make more regular contact with team members, whether on site, home working or furloughed, to check on their mental health and wellbeing.

Featured Workplace Factors

Wellbeing

75% of staff agreed

I am happy with the balance between my work and home life

Recognising that splitting work and domestic life while home working can be difficult, a compulsory company-wide lunchbreak ensures home-based staff take a decent off-screen break. A Hotel Chocolat Strava group encourages employees to take exercise. Managers are working with NHS experts on mental health at work strategies.

Fair Deal

61% of staff agreed

I am paid fairly for the work I do relative to people in similar positions in similar organisations

All recruits are given a handbook that outlines the company's environmental credentials and its determination to give a fair deal to the cocoa farmers who supply its basic ingredient in the Caribbean. An internal app, The Pod, is used for training staff on environmental and sustainability issues.

Giving Something Back

73% of staff agreed

This organisation has a strong social conscience

This subject tops surveys of how staff want the company to behave. When retail stores shut during the pandemic, just before sell-by-date chocolate was donated to hospitals or community causes. Teams can now donate £250 of chocolate to their favourite charity every year.

Quick Facts

Organisation established in
2004
Total number of employees
128
Number of UK locations
33
Employee average age
33% : 67%
Male : Female employee ratio
9%
Employees earning £35k+
14%
Employee turnover (voluntary)

Benefits

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
#
67
Best Small Companies to work for in the UK
National Ranking
#
67
Best Mid-Sized Companies to work for in the UK
National Ranking
#
67
Best Mid-Sized Companies to work for in the UK
National Ranking
#
67
Best Large Companies to work for in the UK
National Ranking
#
67
Best Big Companies to work for in the UK
National Ranking
#
67
Best NFP Organisations to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
Sector Ranking
#
5
Best Companies to work for in the UK
London
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28
Best Small Companies to work for in London
London
#
28
Best Mid Sized Companies to work for in London
London
#
28
Best Mid Sized Companies to work for in London
London
#
28
Best Large Companies to work for in London
London
#
28
Best Big Companies to work for in London
The Midlands
#
4
Best Companies to work for in the Midlands
East of England
#
69
Best Companies to work for in the East of England
The North East
#
2
Best Companies to work for in the North East
The North West
#
14
Best Companies to work for in the North West
Northern Ireland
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Best Companies to work for in Northern Ireland
Scotland
#
2
Best Companies to work for in Scotland
The South East
#
10
Best Companies to work for in the South East
The South West
#
7
Best Companies to work for in the South West
Wales
#
Best Companies to work for in the Wales
Yorkshire & The Humber
#
2
Best Companies to work for in Yorkshire & The Humber
Quote from the top...

“The Hotel Chocolat family is the secret sauce in our brand power. Nourishing passionate levels of engagement is mission critical. Delighted we are achieving “Outstanding Levels of Engagement".

Angus Thirlwell, CEO - Hotel Chocolat

Want to work for a Best Company?

If you like what you see and are interested in exploring any opportunities, please visit the organisation's careers page for more information.

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