Integrated Care 24

We are a not-for-profit social enterprise providing high quality, integrated, urgent care to over six million patients.
Hidden mission statement
http://www.ic24.org.uk

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Best Company to work for in the UK
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Staff at integrated care provider IC24 marked the memory of Captain Sir Tom Moore by following in his footsteps with an internal fundraising campaign to boost morale and raise money for valuable charities.

The not-for-profit organisation invited its team to get together virtually to walk or run a collective 1,000 miles or 2,244,100 steps between March 15 and April 15 to support NHS Charities Together, the same organisation Captain Tom raised £33m for during the first lockdown.

IC24 has been at the forefront of urgent care since the early 1990s, growing from a small group of GP cooperatives to a large social enterprise serving over six million people. The team of around 1,200 people work around the clock providing urgent care across Kent, Sussex, Essex, and Norfolk and Waveney, including the NHS 111 service, clinical assessment services, face-to-face appointments and home visiting.

These services are designed to relieve the pressure on the emergency care sector by avoiding unnecessary 999 call outs - over nine million people are sent home every year from A&E having only needed advice. The only urgent care provider to have developed its own clinical patient management system - CLEO Systems – IC24 uses its in-house technology to provide patients with urgent care in the right place at the right time.

IC24, which also provides primary care services at three prisons on the Isle of Sheppey, runs back to the floor feedback sessions and staff can email Chief Executive, Andrew Catto, with any questions.

Featured Workplace Factors

Personal Growth

59% of staff agreed

This job is good for my own personal growth

Learning and development opportunities range from e-learning and apprenticeships to IC24's bursary scheme which offers two people a bursary every year to help them build their career. The scheme provides funding of up to £3,500 per year for up to three years.

Wellbeing

56% of staff agreed

I am happy with the balance between my work and home life

During the first lockdown IC24 introduced a 12-week wellbeing campaign. Each week focused on a different area of wellbeing to help people lead a healthy lifestyle both physically and mentally. Employees also have access to a free counselling service and online GP appointments.

Fair Deal

35% of staff agreed

I am paid fairly for the work that I do relative to others within this organisation

As an NHS business partner IC24 staff can join the NHS pension scheme, benefits also include free vaccinations, discounts through the benefits package and the organisation's Star of the Month initiative celebrates a different employee who has gone above and beyond for their patients.

Quick Facts

Organisation established in
1996
Total number of employees
59
Number of UK locations
44
Employee average age
32% : 68%
Male : Female employee ratio
28%
Employees earning £35k+
30%
Employee turnover (voluntary)

Benefits

Women in Senior Management

At least 40% of senior managers are women.

List Positions

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Quote from the top...
“We are thrilled to see that we have achieved a ‘One’s to Watch’ award indicating a good level of employee engagement. The improvement since the last main survey indicates how far our approach has come and for us to achieve this during a pandemic is fantastic. We hope that the insight this survey provides will enable us to continue to improve what it is like to work for IC24 and therefore improve the experience for our patients.”

Andrew Catto, Chief Executive Officer - Integrated Care 24

Want to work for a Best Company?

If you like what you see and are interested in exploring any opportunities, please visit the organisation's careers page for more information.

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