Jaywing Contact

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http://www.jaywing.com

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As part of Jaywing PLC, Jaywing Contact provide outsourced contact-centre services to clients across sectors that include financial services, logistics and automotive. Established in 1997, Jaywing Contact's contact centre has always stayed ahead of the game in linking outbound telemarketing with other marketing activity. This provides enhanced targeting for their clients. Today, the contact centre team in Swindon under Managing Director Chris Hancock positions brands to succeed. They look after customer issues, shaping their experiences and creating greater value. The company has developed its capabilities and offers clients a wide range of propositions that include outsourced customer servicing, customer research and B2C telemarketing. Working at Jaywing Contact, achievement is shared and recognised using a ‘People Celebration Roadmap', this includes balloons on desks for successful staff. Movers and shakers are invited to a fizz-and-canapés reception with Chris and after two years, staff get invited to a loyalty lunch.

Featured Workplace Factors

Giving Something Back

89% of staff agreed

My organisation encourages charitable activities

The organisation partners with Involve, Swindon and has completed two community projects. One included volunteering at a local school, where the team helped to get the school clean and tidy at the end of one term and ready for the next.

My Team

87% of staff agreed

My team is fun to work with

Managing Director Chris Hancock makes himself available to speak to any individual, an approach he encourages his management team to support. In case some individuals aren't confident in approaching Chris at his desk, each Friday he takes a walk around the contact centre floor to speak with employees.

My Company

87% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

The organisation partners with Involve, Swindon and has completed two community projects. One included volunteering at a local school, where the team helped to get the school clean and tidy at the end of one term and ready for the next.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

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