In January 2011 Kelly Services hosted their annual Kelly Kick Off. It's such an important time in their business where their nationwide network of offices and the company's different divisions come together to celebrate their successes, whilst learning and engaging with colleagues, many who have never met. The focus of the event is always to ensure their employees feel important and engaged. The afternoon provides time to spend together, whilst learning about different areas of the business, hearing from the company's Leadership Team and being reminded of their strategy and goals. The evening focuses on celebration where they recognise a number of their employees for outstanding achievements and those going above and beyond to achieve their goals. Truly the most important social event in the organisation, Kelly Kick Off is the company's way of rewarding, recognising and celebrating their employees.

During the monthly meetings with their consultants, Kelly Services' managers review their team's performance individually by considering a number of factors. They use this information to assess the demands upon their team members and evaluate any development or training needs. Managers also use this time to highlight any successes of the month and ensure recognition for any particular achievements is given. As well as the weekly meeting, managers every day conduct a 'daily call-over' meeting with their teams. The purpose of these brief meetings is to discuss the achievements of the previous day and to review their focuses for the day ahead. Managers conduct a Development Discussion with individuals at the beginning of each year where they ask the employee for input on what they feel their business and professional development goals should be. These goals are reviewed at a mid-year meeting and then again in a meeting the following year where new objectives and goals would also be set.

Kelly Services recently identified that when looking at their management population, a large number of them had been promoted internally. While this is a very positive realisation, it also means that as a company they need to ensure that they have the tools and skills that they need to be successful. As such the company designed and implemented a Business Manager Development Programme, which assesses and evaluates all managers within Kelly Services and then creates an individual specific development programme. This programme can comprise of a wide range of different learning techniques; including class room based training, job shadowing, mentoring and individual project work, to target the development needs of each manager. The feedback that the company have received for this programme so far has been very positive and this approach is a very important part of their learning and development strategy going forward.