Key Travel offer a very comprehensive Employee Assistance Programme which is highly confidential and enables employees to discuss health, financial, personal and family matters. They have also appointed an external occupational health partner who works with them to ensure anyone who is struggling in their role for health reasons is fully and appropriately supported. Finally they have partnered with a DSE assessment organisation to ensure that these assessments are undertaken by experts rather than them in house.

Key Travel have a charities policy which allows employees to ask for time off to volunteer, be that their own time which we will then match or work time. They also match funds raised by the employee for a charity. There is no upper cap but their charities policy requires employees to seek authorisation for time off and fund matching before an event to enable them to ensure any potential monies to be matched are within their budgets and each case is considered on its own merits. No case has been declined to date.

Managers hold regular discussions with their team members regarding their day to day roles, how they would like to develop in their roles or in other areas of the business, and their future aspirations overall. These discussions are held also as part of the regular one to one meetings with employees and in a more structured way as part of the appraisals system. Managers are generally very caring and considerate of their employee's needs and endeavour to support them in any way they can. Managers will also discuss career development opportunities as project plans arise and will look for volunteers to join projects who wish to develop their skills in that area of the business.