KWIK-FIT INSURANCE PEOPLE can count on the company to give them a good deal. The relaxed working environment with facilities such as a crèche and a gym, a range of financial rewards and opportunities to help good causes all contribute to making Kwik-Fit Insurance (KFI) one of the Best Companies to Work For. The organisation employs almost 1,000 people at its call centre in Uddingston, near Glasgow, and ranks in the top quarter of firms on the list on questions about staff Wellbeing. Employees' health is not suffering because of work, winning Kwik-Fit Insurance an 81% positive score in our survey, a result bettered by just 11 other firms. Staff say they are not under so much pressure they can't concentrate (74%) and their work doesn't interfere with responsibilities at home (72%). No doubt this is a result of flexible working options, which include split shifts and reduced hours. There are additional holidays allowed for new grandparents or for those getting married. The workforce is quite happy with the pay and benefits they receive (68%). Call centre consultants on about £16,000 are among 62% of staff who earn between £15,000 and £25,000 and this is boosted by incentive schemes, a monthly bonus for most staff and capital bonds for all workers, paid at Christmas. The company's recognition scheme also ensures that people feel rewarded for their efforts. Monthly incentives include free food in the restaurant, access to the concierge service and gym membership for one month, while the overall employee of the year scoops £10,000. Departmental winners bag £1,000 each. Staff are completely clear about what is expected of them (82%, eighth), and say managers show their appreciation when they do a good job (78%, a top 20 score). They rank the firm 29th overall for giving them a Fair Deal. Kwik-Fit Insurance encourages charitable activities (90%, a top 10 score), which staff can do in work time. A local special needs school benefited from a new minibus and a sensory garden last year, thanks to their endeavours. Workers think the firm does its bit for the local community (75%, in fifth place). www.kwik-fitinsurance.com
