Loop Customer Management

Based in Bradford and employing 700 people, we are a customer service provider to our sister company, Yorkshire Water.
Hidden mission statement
http://www.loop.co.uk/

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Staff at Loop Customer Management went to work in their PJs for Children in Need with photos to prove it on the company's Facebook page. Eid and Diwali were celebrated with a TikTok video and a virtual pumpkin carving contest and Christmas jumper competitions were among many other events that went ahead despite the pandemic.

Staff go with the flow at private sector firm Loop, a sister company to its client, Yorkshire Water. Based in Bradford, it was launched in 2000 to deliver customer services to 4.5 million domestic and 140,000 commercial customers, handling enquiries about billing, water supply and waste water services Loop operates 24/7, 365 days a year and its roles include texting customers if there's a problem with water in their area and processing payments.

The hands-on senior management team is visible in all things, including fun activities, and even though the annual award ceremony was cancelled, managing director, Jonathan Harding, and members of the senior team got suited and booted to record a short video to thank staff for their hard work throughout the pandemic.

“Putting people at the heart of everything we do”, is the mantra at Loop and during the pandemic, the firm has encouraged community spirit, with colleagues offering to do food shops for others where needed.

Staff are awarded a yearly bonus depending on their performance but last year everyone was awarded £800. Everyone also received an extra £100 in December for their much appreciated contribution.

Featured Workplace Factors

My Company

74% of staff agreed

I love working for this organisation

Anyone can nominate an individual who they believe deserves to be recognised for their exceptional work with the monthly winner receiving vouchers and a certificate signed by the leadership team. Staff can also say a simple virtual thank you using its internal platforms.

Personal Growth

65% of staff agreed

This job is good for my own personal growth

During the pandemic Loop delivered a wide range of virtual training including full four and five week induction programmes, upskilling courses, refresher sessions and coaching. Loop also provided an apprentice programme for its new team manager which was delivered remotely via Calderdale College.

Giving Something Back

73% of staff agreed

This organisation has a strong social conscience

Loop's stationary is made from recycled paper and payslips and phone bills are now all online. There is LED energy efficient lighting throughout the company, a car sharing scheme which guarantees sharers a parking space and a cycle to work scheme to encourage staff to get on their bike.

Quick Facts

Organisation established in
2000
Total number of employees
1
Number of UK locations
41
Employee average age
31% : 69%
Male : Female employee ratio
5%
Employees earning £35k+
9%
Employee turnover (voluntary)

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

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Quote from the top...
“Our ambition is to put people at the heart of everything we do. This has never been more important than in the last year. I’m incredibly proud that the extraordinary efforts of all our colleagues to support each other and our customers has been recognised by this accreditation.”

Jonathan Harding, Managing Director - Loop Customer Management

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