Loop Customer Management is a dynamic company centred in Bradford, West Yorkshire. Since its establishment in 2000, Loop Customer Management has been dedicated to delivering quality customer services to over 4.5 million domestic and 140,000 commercial customers, managing a range of end-to-end billing activities.
In addition to its customer-centric approach, Loop Customer Management places a strong emphasis on employee engagement and wellbeing. The company boasts a Wellbeing Strategy known as "All About You", encompassing elements like "Being Mentally Well" and "Loving Your Work". To promote mental health, Loop Customer Management ensures that each leader undergoes Mental Health First Aid Training and a Personal Resilience course, preparing them to support colleagues. The company also provides an Employee Assistance Programme and access to private counselling, reinforcing the organisation’s commitment to employee wellbeing.
Communication and transparency are highly valued at Loop Customer Management. The company utilises various channels such as face-to-face meetings, intranet updates, and social media to ensure key messages are conveyed. These messages consistently reflect the company's core behaviours: 'we own it', 'we're better together', 'we're always learning', and 'we have heart'.
Loop Customer Management's commitment to employee development is apparent in its approach to management training. The company has transitioned to a pathway-based development program, enabling leaders to build skills progressively over 11 months. Furthermore, Loop Customer Management's people strategy focuses on creating an engaged, high-performing team, fostering a culture where each member is motivated to take ownership and strive for continuous improvement.
