Lush works on a flat structure, which allows all employees to access Leaders in the company. Board members look to their teams for leadership and encourage them to take the lead where possible. All support and Senior Management staff are visible and available at any time to discuss ideas or concerns staff may have. Mark is heavily involved in the day to day running of the company, helping to develop the teams whilst also inventing fragrance and products. Mark always attends the European Communication Meetings, as well as travelling to other Communication meetings around the world so staff are able to see and talk to him on a regular basis. He visits and works on the shop floor from time to time, which really gives the staff a buzz, as well as openly telling employees that they can contact him via his personal Facebook page.

Lush donate products good for multisensory purposes to a local charity that cares for the elderly suffering with dementia and Alzheimers. The company also have a staff member whose son has to attend a local special needs school. The children there love Lush products, so the company regularly donate products to them and their families to use. Products are also sent to Women's prisons to help build their self-esteem before coming out to the real world in hope that this kick-starts a new life for them. Regular donations are made to small local charities, campaigns and organisations working in the areas of environment, animal protection and human rights, with funds raised from Lush's Charity Pot hand and body lotion. During the last financial year in the UK, the company donated over £1.6 million. Lush's Green Team also volunteered at Livability in Holton Lee and helped to set up a composting bin made from recycled bottles. Livability is a charity that supports people with special needs or disabilities and at Holton Lee they have the opportunity to learn about gardening and to be immersed in nature. Last year Lush also fixed a solar dehydrator for them and will be helping to repair it this month for another year of service! The charity can use it to dry herbs.

Lush donate products good for multisensory purposes to a local charity that cares for the elderly suffering with dementia and Alzheimers. The company also have a staff member whose son has to attend a local special needs school. The children there love Lush products, so the company regularly donate products to them and their families to use. Products are also sent to Women's prisons to help build their self-esteem before coming out to the real world in hope that this kick-starts a new life for them. Regular donations are made to small local charities, campaigns and organisations working in the areas of environment, animal protection and human rights, with funds raised from Lush's Charity Pot hand and body lotion. During the last financial year in the UK, the company donated over £1.6 million. Lush's Green Team also volunteered at Livability in Holton Lee and helped to set up a composting bin made from recycled bottles. Livability is a charity that supports people with special needs or disabilities and at Holton Lee they have the opportunity to learn about gardening and to be immersed in nature. Last year Lush also fixed a solar dehydrator for them and will be helping to repair it this month for another year of service! The charity can use it to dry herbs.