THE LARGEST TELECOMMUNICATIONS and internet provider on the Isle of Man, Manx Telecom delivers fixed line, mobile and data services to consumers and businesses around the world and its highly engaged staff go out of their way to offer a great service, returning a positive score of 92% in our employee survey. Workers think the company delivers for customers (87%), believe they can make a successful contribution to the firm's success (80%) and feel they have a positive future ahead of them in the organisation (72%). Manx's vision is to do some good, make some money, have some fun. In addition to enabling people to keep in touch with their family and friends around the globe, the company runs an annual "it's our community" programme where external individual groups can apply for up to £1,000 for local projects. It also raises money for local charities through events such as its exchange challenge, which involves employees and their family and friends travelling from the firm's headquarters in Douglas by any means other than motorised transport to one or more of its out-of-town exchanges. In the past people have walked, run, cycled, ridden horses and rowed a boat. Staff are proud to work for the company (81%), love their job (75%) and think that the firm makes a difference to the world (69%). Manx Telecom introduced the first mobile phone recycling initiative on the Isle of Man and channels the money raised back into environmental projects. Employees think it is doing its bit for the planet (76%, ranking it in the top quarter of the list on this). The company invests an average of £1,000 per head on training a year to ensure its 302 staff have the skills they need, and managers have a budget to acknowledge exceptional effort with gifts such as flowers, meals or bonus payments. There is also an annual awards evening to mark significant achievements. This includes the winner of the in-house Innov8 scheme, which can award up to £50,000 for successfully implemented ideas. manxtelecom.com
