MSL Property Care Services Ltd

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http://www.msl-ltd.co.uk

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Based in Halifax, MSL are a nationwide property maintenance company specialising in reactive and compliance maintenance services. They started trading just over ten years ago with a vision to be the UK's most respected property maintenance and FM services brand. Their customer list is testimony to their success to date. MSL recognise that success is built on the commitment of their employees who live by a set of core principles: Respect, Development, Fair Deal, Wellbeing and Teamwork. MSL have established monthly, quarterly and annual awards to reward excellent customer service and to recognise employees for their continued dedication and efforts. Monthly awards recognise and reward employees for achieving the respective departmental targets set for the Accounts, Helpdesk and Operations departments. Each department target is aligned to the overall company objectives and vision which have made them effective for both company and employees. Quarterly awards are more customer service focused. Winners from each department receive a £50 high street voucher. The quarterly awards count towards an Employee of the Year award which is a 2 night break for two or £250 voucher. Customer service points are awarded principally based upon customer feedback received through satisfaction surveys and review meetings. This underlines the company's ethos that all employees, irrespective of position or department, can contribute to and be rewarded for giving great customer service.

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MSL Property Care Services Ltd

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Featured Workplace Factors

Giving Something Back

98% of staff agreed

My organisation encourages charitable activities

On a daily basis the leader walks the office floor, engaging with all staff to take a genuine interest in their work and wellbeing. They have an open door policy and employees are free to meet with them to discuss any issues or suggestions.

Leadership

89% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

MSL have ISO 14001 accreditation and are committed to minimising the impact of their business activities on the environment. This includes the responsible disposal and recycling of waste from customer's sites arising from maintenance works carried out.

My Company

89% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

On a daily basis the leader walks the office floor, engaging with all staff to take a genuine interest in their work and wellbeing. They have an open door policy and employees are free to meet with them to discuss any issues or suggestions.

Giving Something Back
%

98% of staff agreed

My organisation encourages charitable activities

On a daily basis the leader walks the office floor, engaging with all staff to take a genuine interest in their work and wellbeing. They have an open door policy and employees are free to meet with them to discuss any issues or suggestions.

Leadership
%

89% of staff agreed

The leader of this organisation runs this organisation based on sound moral principles

MSL have ISO 14001 accreditation and are committed to minimising the impact of their business activities on the environment. This includes the responsible disposal and recycling of waste from customer's sites arising from maintenance works carried out.

Giving Something Back
%

98% of staff agreed

My organisation encourages charitable activities

On a daily basis the leader walks the office floor, engaging with all staff to take a genuine interest in their work and wellbeing. They have an open door policy and employees are free to meet with them to discuss any issues or suggestions.

Quick Facts

Organisation established in
Total number of UK employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)
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Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

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