Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

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Best Company to work for in the UK
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Best Company
to work for

PEOPLE FEEL THEIR voices are heard at this IT firm, which helps its customers run call centres. This new entry to our list of top 100 Best Small Companies offers all 121 employees share options, making them feel they can make a valuable contribution to its success (a top-10 positive score of 93%) for this question. Chief executive Jonathan Gale won venture-capital funding for the private business in 2010, and it has since hired and expanded at a great rate. It supports 200 clients globally, providing everything they need to interact with their customers over the phone: call routing, queuing, monitoring and real-time data recording. Systems are cloud-based, and the firm “wraps” them round customer data rather than owning it. Its services, built entirely inhouse, now help customers in 40 countries on five continents. Since 2011, the organisation's mission has been to become the global leader in the provision of enterprise-class cloud contact-centre technology.The firm is based in Basingstoke, Hampshire, with another office in London. About two-fifths of employees joined in the past year, and a collaboration tool called Chatter keeps everyone updated, including new faces and people away on maternity leave. There is a general ethos that employees are able to take time off during family emergencies, illness or school commitments to relieve pressure and provide support. Any fathers among them also know that asking for such time is not frowned upon and does not reflect negatively on them. Personal Growth is the strongest area of working life (with a top-25 factor score of 84%). Software developers, the typical role, earn about £45,000 a year and rarely get bored (83%), thanks to the firm's commitment to write all its code. Employees have an average age of 35, all work full-time or compressed hours, and are expected to spend a day a month learning something new, with the help of an annual training budget of about £500 a head. Everyone comes together for ShipIt days, which are chances to design, build and test ideas before presenting them to the team. This kind of event is valuable experience for the future (90%), which feels like a positive one (87%). The firm anticipates further growth. There's a quarterly off-site briefing on targets and focus, monthly inductions, and a ski trip to Verbier in Switzerland to reward employees for outstanding contributions. People feel excited about where NewVoiceMedia is going (94%), and wouldn't leave tomorrow even if they had another job on offer (87%). www.newvoicemedia.com

Featured Workplace Factors

My Company

97% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Company Show and Tell + Beer & Lightening sessions take place fortnightly on a Friday afternoon. The sessions promote a culture of shared learning and enhance internal communication across departments whilst enjoying a cold beer and snacks. Development and Operations teams present news around completed features, product updates and roadmap progress as well as new ideas, technologies and learning from conferences and personal self development. Sales and Marketing teams share emerging industry trends, competitor analysis and customer case-studies. HR , Finance and other support functions hold regular slots to provide insight on new-initiatives and processes. A monthly podcast was introduced to pull together interesting stories, interviews and the latest news and updates from across the business - essentially something to bridge the gap between the quarterly company meeting and day to day communications. The most popular podcast to date included an interview with NewVoiceMedia's founder and CTO Ashley Unitt who shared why he started the company and his visions for the future.

Personal Growth

92% of staff agreed

The experience I gain from this job is valuable for my future

Company Show and Tell + Beer & Lightening sessions take place fortnightly on a Friday afternoon. The sessions promote a culture of shared learning and enhance internal communication across departments whilst enjoying a cold beer and snacks. Development and Operations teams present news around completed features, product updates and roadmap progress as well as new ideas, technologies and learning from conferences and personal self development. Sales and Marketing teams share emerging industry trends, competitor analysis and customer case-studies. HR , Finance and other support functions hold regular slots to provide insight on new-initiatives and processes. A monthly podcast was introduced to pull together interesting stories, interviews and the latest news and updates from across the business - essentially something to bridge the gap between the quarterly company meeting and day to day communications. The most popular podcast to date included an interview with NewVoiceMedia's founder and CTO Ashley Unitt who shared why he started the company and his visions for the future.

My Team

91% of staff agreed

My team is fun to work with

Company Show and Tell + Beer & Lightening sessions take place fortnightly on a Friday afternoon. The sessions promote a culture of shared learning and enhance internal communication across departments whilst enjoying a cold beer and snacks. Development and Operations teams present news around completed features, product updates and roadmap progress as well as new ideas, technologies and learning from conferences and personal self development. Sales and Marketing teams share emerging industry trends, competitor analysis and customer case-studies. HR , Finance and other support functions hold regular slots to provide insight on new-initiatives and processes. A monthly podcast was introduced to pull together interesting stories, interviews and the latest news and updates from across the business - essentially something to bridge the gap between the quarterly company meeting and day to day communications. The most popular podcast to date included an interview with NewVoiceMedia's founder and CTO Ashley Unitt who shared why he started the company and his visions for the future.

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Private Healthcare

Companies offering private health insurance to all employees.

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