The NHS Business Services Authority is an Arm’s Length Body of the Department of Health and Social Care, managing around £35 billion of NHS spend annually. The organisation deliver national services such as prescription pre-payment certificates and NHS Jobs, ensuring its services align with the needs of the NHS, Government, and local health economies.

The organisation’s values are shaped by its people, reflecting its commitment to care, wellbeing, and connectivity. Its aim is to create an inclusive and engaging working environment that cares for its people, offering activities such as 'WeCARE cafes' and wellbeing sessions.

It also has a team of trained Menopause Champions who provide support and host monthly virtual cafes. This is complemented by manager guidance and training on supporting colleagues through the menopause.

The NHS Business Service Authority's commitment to wellbeing is also evident in their offering of services such as private counselling, flu vaccinations, and a comprehensive wellbeing hub. They promote a people-first approach and have made significant strides in fostering a positive and supportive work environment, which has led to a reduction in long-term sickness absence rates.

The organisation is further dedicated to supporting charitable causes. Colleagues are encouraged to lead fundraising initiatives and in 2023 they raised £535 for the Newcastle Cats and Dogs home, £3,565.03 for the Royal British Legion Poppy Appeal, and £2,219.62 for Macmillan.