‘Exceptional Service as a Standard’ (ESaaS) is what IT-managed services and consultancy provider Node4 offers both its customers and employees.
The Derby-based business – which provides everything from IT security and hardware to cloud migration and collaboration tools across charity, retail and other industries – sees its ESaaS culture as ‘the beating heart’ of everything it does.
Its principles underpin inductions for new recruits to leadership training and the company’s recognition scheme, where exceptional service and behaviours can lead to rewards, prizes and even the chance to win a coveted place on a luxury ski trip!
And Node4 likes to explore new and different ways of bringing people together. From making the quarterly business review engaging and fun to monthly ‘office engagement’ events such as celebrating National Fish and Chip Day and virtual yoga sessions, it recognises that a range of activities is the best way to energise everyone.
The company prides itself ‘on creating an environment of opportunity and growth.’ It seeks ‘internal first’ promotions and encourages staff to develop by trying out opportunities in different departments alongside any relevant qualifications and courses.
And everyone’s kept in the loop with a regular rhythm of communications. In addition to the quarterly business review, there’s the monthly e-magazine, weekly team buzz meetings and well-used internal SharePoint and Yammer pages.
