Northumbrian Water Group provides water and sewerage services to 2.7 million people in the North East of England and water services to 1.8 million people in South East England. The organisation are dedicated to providing customers with an unrivalled service, and endeavour to do so through 14 ambitious goals, which were outlined in their business plan for 2020 - 2025. With strong values, Northumbrian Water Group wants to eradicate water poverty in all service areas by 2030, as well as being a leader within the water sector and beyond. They strongly believe that if all members of staff have an exceptional employee experience, they will feel more inspired to give their customers an unrivalled customer experience. Because of this, the brand's distinctive approach to creating a great place to work was recognised in the 2017 Engage Awards where they acknowledged with the ‘Best Use of Innovation in Employee Engagement'.