Officially a Very Good
Company to Work For
Officially a Very Good
Company to Work For
Officially an Outstanding
Company to Work For
Officially an Outstanding
Company to Work For
Officially a World Class
Company to Work For
Officially a World Class
Company to Work For
Officially a Good
Company to Work For
Officially a Good
Company to Work For
Officially a Global*
Good Company
to Work For
Officially a Good
Company to Work For
Globally*
Pelican Business Services are a leading-edge customer services business. Working as trusted partners, they add value for clients by ensuring they have confidence in the way they handle their billing, collections and customer relations. Their clients are predominately based in the water industry. They started life at the turn of the 21st Century as Bristol Wessex Billing Services Limited. They were established by Bristol Water and Wessex Water as a joint venture company to manage all their metering, billing and collection operations, and to serve as a point-of-contact for all non-operational customer enquiries. Today, Pelican are highly skilled in every area of their business and deliver award winning customer service. Their passion for people, commitment to customer service excellence and their dedication to innovation is what makes Pelican a great place to work. The leader truly believes that if you look after your people, they will look after your customers. And so delivery of award-winning customer service starts with focusing on their people. A pelican's journey starts with their award-winning customer services academy. The academy provides all new recruits with a grounding in their approach to customer experience and their key customer facing processes. Once recruits 'graduate', they join their department where they receive regular specialised training and ongoing weekly coaching support from their leaders as part of their normal business operating rhythm.
My organisation encourages charitable activities
As well as weekly coaching and monthly 1-2-1's, Pelican hold weekly team huddles. This is an opportunity for the team to get together to hear essential updates, share best practice, and celebrate success with the Wow award.
People in my team go out of their way to help me
As well as weekly coaching and monthly 1-2-1's, Pelican hold weekly team huddles. This is an opportunity for the team to get together to hear essential updates, share best practice, and celebrate success with the Wow award.
I believe I can make a valuable contribution to the success of this organisation
Their Health and Wellbeing team are committed to providing initiatives to support mental wellbeing and their 'Healthy Conversations' initiative has helped lift the taboo on reaching out for support.
My organisation encourages charitable activities
As well as weekly coaching and monthly 1-2-1's, Pelican hold weekly team huddles. This is an opportunity for the team to get together to hear essential updates, share best practice, and celebrate success with the Wow award.
People in my team go out of their way to help me
As well as weekly coaching and monthly 1-2-1's, Pelican hold weekly team huddles. This is an opportunity for the team to get together to hear essential updates, share best practice, and celebrate success with the Wow award.
My organisation encourages charitable activities
As well as weekly coaching and monthly 1-2-1's, Pelican hold weekly team huddles. This is an opportunity for the team to get together to hear essential updates, share best practice, and celebrate success with the Wow award.
Companies offering at least 10 weeks’ full pay or generous alternative.
Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.
At least 40% of senior managers are women.
If you like what you see here and would like to know more about working for a
3 Star
organisation, simply click the link for further information about careers with
Pelican Business Services
.