Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

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19
Best Company to work for in the UK
Feb 2020
th
Best Company
to work for

Pelican Business Services are a leading-edge customer services business. Working as trusted partners, they add value for clients by ensuring they have confidence in the way they handle their billing, collections and customer relations. Their clients are predominately based in the water industry. They started life at the turn of the 21st Century as Bristol Wessex Billing Services Limited. They were established by Bristol Water and Wessex Water as a joint venture company to manage all their metering, billing and collection operations, and to serve as a point-of-contact for all non-operational customer enquiries. Today, Pelican are highly skilled in every area of their business and deliver award winning customer service. Their passion for people, commitment to customer service excellence and their dedication to innovation is what makes Pelican a great place to work. The leader truly believes that if you look after your people, they will look after your customers. And so delivery of award-winning customer service starts with focusing on their people. A pelican's journey starts with their award-winning customer services academy. The academy provides all new recruits with a grounding in their approach to customer experience and their key customer facing processes. Once recruits 'graduate', they join their department where they receive regular specialised training and ongoing weekly coaching support from their leaders as part of their normal business operating rhythm.

Featured Workplace Factors

Giving Something Back

99% of staff agreed

My organisation encourages charitable activities

As well as weekly coaching and monthly 1-2-1's, Pelican hold weekly team huddles. This is an opportunity for the team to get together to hear essential updates, share best practice, and celebrate success with the Wow award.

My Team

93% of staff agreed

People in my team go out of their way to help me

As well as weekly coaching and monthly 1-2-1's, Pelican hold weekly team huddles. This is an opportunity for the team to get together to hear essential updates, share best practice, and celebrate success with the Wow award.

My Company

91% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Their Health and Wellbeing team are committed to providing initiatives to support mental wellbeing and their 'Healthy Conversations' initiative has helped lift the taboo on reaching out for support.

Benefits

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
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19
Best Small Companies to work for in the UK
National Ranking
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19
Best Mid-Sized Companies to work for in the UK
National Ranking
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19
Best Large Companies to work for in the UK
National Ranking
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19
Best Big Companies to work for in the UK
National Ranking
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19
Best NFP Organisations to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Small Companies to work for in London
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Best Mid Sized Companies to work for in London
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Best Big Companies to work for in London
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Best Companies to work for in the North East
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10
Best Companies to work for in the South West
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Best Companies to work for in the Wales
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Best Companies to work for in Yorkshire & The Humber
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