Rapport Guest Services

We are a specialist company providing corporate organisations with high quality reception services, concierge and intuitive client services.
Hidden mission statement
http://www.rapport.eu.com

Officially a Very Good
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Officially a Very Good
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Officially an Outstanding
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Officially a World Class
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Officially a Global*
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Globally*

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Best Company to work for in the UK
May 2021
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Rapport Guest Services' brilliant, engaged employees provide corporate organisations with a range of fully managed reception, concierge and other front of house guest services. Founded in London in 2012 Rapport's high-profile clients tend to be leaders in their own fields and include the big four accountancy firms, global software and media companies, leading financial institutions and prestigious property owners.

Rapport staff deliver a remarkable service bespoke to clients' needs which embraces their own cultures. The company takes pride in attracting and retaining the best front of house professionals – known as ambassadors at Rapport – whose skills combine both personal and intuitive service. The company's brand ethos is to create rapport with clients and their guests from the outset, leaving them with the perfect impression every time.

The same philosophy applies to Rapport employees who are recognised with awards schemes and receive extensive training to boost their skills within a company committed to diversity and inclusion. Rapport has tried to provide as much certainty as possible to employees during the pandemic. Company-wide Zoom calls have taken place every week since March with managing director Greg Mace providing business updates, highlighting learning and development opportunities and including fun activities (with prizes), recognition and films created by teams.

A ‘Roadmap to Return' gave managers guidance on the safe reopening of sites and Covid health champions were assigned as first points of contact, communicating vital health and safety messages on site.

Featured Workplace Factors

My Company

92% of staff agreed

I love working for this organisation

Rapport works with WOW! Awards to uncover personal, individual stories of outstanding service by its employees. Its favourites are published in the Rapport Inspire book – which sits in the British library. All new starters get a copy to introduce them to Rapport's values and exceptional people.

Personal Growth

84% of staff agreed

This job is good for my own personal growth

All learning and development moved to a virtual setting within a fortnight of the March 2020 lockdown and Rapport has hosted training every day since. With over 12,500 hours completed content has covered more than just customer service and courses have taken a holistic approach encompassing financial, mental and emotional wellbeing.

Giving Something Back

90% of staff agreed

This organisation has a strong social conscience

As allies to the LGBTQIA+ community Rapport held events to recognise Transgender Awareness in November and during Pride Month it shared messages of acceptance, empowerment and compassion. On National Coming Out Day it partnered with the myGwork business community for a social media campaign #IAmOutAtWork where some Rapport employees proudly shared personalised graphics to mark the day.

Quick Facts

Organisation established in
2011
Total number of employees
30
Number of UK locations
35
Employee average age
24% : 76%
Male : Female employee ratio
16%
Employees earning £35k+
8%
Employee turnover (voluntary)

Benefits

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
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Best Big Companies to work for in the UK
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2
Best NFP Organisations to work for in the UK
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Best Companies to work for in the UK
London
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London
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London
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London
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London
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East of England
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Wales
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Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
Quote from the top...
"2020 presented challenges like never before, and we are working incredibly hard to ensure all of our Rapport Guest Services family feel supported, connected and remain positive about the future, at the same time supporting our clients in new and innovative ways."

Greg Mace, Managing Director - Rapport Guest Services

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