.avif)
Rapport Guest Services' brilliant, engaged employees provide corporate organisations with a range of fully managed reception, concierge and other front of house guest services. Founded in London in 2012 Rapport's high-profile clients tend to be leaders in their own fields and include the big four accountancy firms, global software and media companies, leading financial institutions and prestigious property owners.
Rapport staff deliver a remarkable service bespoke to clients' needs which embraces their own cultures. The company takes pride in attracting and retaining the best front of house professionals – known as ambassadors at Rapport – whose skills combine both personal and intuitive service. The company's brand ethos is to create rapport with clients and their guests from the outset, leaving them with the perfect impression every time.
The same philosophy applies to Rapport employees who are recognised with awards schemes and receive extensive training to boost their skills within a company committed to diversity and inclusion. Rapport has tried to provide as much certainty as possible to employees during the pandemic. Company-wide Zoom calls have taken place every week since March with managing director Greg Mace providing business updates, highlighting learning and development opportunities and including fun activities (with prizes), recognition and films created by teams.
A ‘Roadmap to Return' gave managers guidance on the safe reopening of sites and Covid health champions were assigned as first points of contact, communicating vital health and safety messages on site.
