RBS Retail Banking

http://www.rbs.co.uk

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

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Best Company to work for in the UK
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Best Company
to work for

When it comes to job satisfaction staff at the Royal Bank of Scotland retail banking division are counting their blessings. Great bosses and colleagues, a company that helps the community and treats its staff well with benefits such as profit-related pay all make RBS Retail a good place to work. Employees provide banking and other financial services to about 3.5m customers through the organisation's 655 UK branches, 1,700 ATMs, the internet and its 24-hour telephone service. They have fun with their colleagues, earning RBS Retail an 81% positive score in our employee survey, and say they are proud to work for the company (76%). The bank's employees feel that their job is secure (79%, a score bettered by just two other firms), are fully involved in their work (77%, a top five score) and believe they can make a valuable contribution to the success of the organisation (76%). This confidence comes from strong leadership, and at RBS Retail managers lead by example. Everyone in the bank is encouraged to have a personal development plan that is regularly reviewed to help identify individual training needs. The company recently launched its own “drive for future leaders” programme, which was designed by managers for future managers, and an online Access2Learning scheme enables employees to create personal learning plans. As well as regularly expressing their appreciation when staff do a good job (76%), managers share important information with employees (74%) and help them to fulfil their potential (70%), all top five scores. However, RBS Retail gains a positive score of just 47%, the lowest for this question of all the top 20 big best companies, for employees feeling they are fairly paid for their responsibilities. As well as flexible working options such as reduced hours and term-time only contracts, the bank offers all employees the opportunity to request short or long-term employment breaks. Policies such as these mean that wellbeing levels are high and work does not tend to interfere with people's responsibilities at home (69%, the third highest score on this point). The company marks the efforts and achievements of employees with gala dinners held across the UK. The most outstanding staff members are invited to attend the RBS Achievers Conference, which was held in Lisbon in 2007 and will take place in Barcelona this year.

Featured Workplace Factors

My Team

86% of staff agreed

My team is fun to work with

Attract, retain and manage talent is central to the future growth and success of the business. They provide support and development to ensure their people have the opportunity to grow and realise their potential. To support this, everyone has access to internal vacancies for all roles across the globe via a transparent internal jobs market.

My Manager

82% of staff agreed

I feel that my manager talks openly and honestly with me

Local and regional face to face events are conducted including, area manager and regional manager days. These give employees the opportunities to hear from and interact with senior managers and action plan with their peers.

My Company

78% of staff agreed

My work is an important part of my life

Their online Wellbeing Events Calendar promotes national and international events on key health and lifestyle issues affecting the population. They deliver health promotions, in conjunction with Nuffield Health. They understand that their employees may be unwell from time to time and it is important that they support their return to work. They provide products including health screening, private medical insurance, dental insurance and health care cash plans.

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
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Senior leader comments...

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