ResQ

We’re a contact centre outsourcer, helping businesses who want to provide their customers with a five-star service and positive outcomes.
Hidden mission statement
http://resqcs.co.uk/

Officially a Very Good
Company to Work For

Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
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Officially a World Class
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Officially a Good
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Officially a Good
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Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

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49
Best Company to work for in the UK
May 2021
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th
Best Company
to work for

As a business that strives to provide a “helping hand” to its clients, ResQ set about in 2006 to change the way contact centres work.

Realising there was a better way of providing outsourced contact centres, ResQ started a journey to find the right tech and the right people to deliver world-class customer service on behalf of clients across the globe.

From a team of just 12 agents initially, today ResQ works with over 1,350 people across two UK sites in Hull and Seaham, who between them hold more than 8 million customer conversations.

The organisation counts some of the most well-known FTSE 100 brands amongst its client base, all of which trusts ResQ's people to speak to their customers on their behalf.

In December 2020, ResQ announced it was creating 120 new jobs at its Hull office, thanks to expanding its long-standing partnership with Vodafone.

The company's Chief Operations Officer, Gill Marchbank, said she was “incredibly proud” of the team and that it was thanks to their “significant resilience and an unequivocal commitment to continuing to deliver a world class service” during the pandemic that such expansion happens.

The company not only knows the value of its employees but knows how to look after them. It prides itself on making sure ResQ is a great place to work, as well as offering training and development opportunities.

One employee said ResQ is “an amazing company to work for,” adding “they offer so much support and training to ensure you are the best you can be.”

Featured Workplace Factors

Quick Facts

Organisation established in
2006
Total number of employees
2
Number of UK locations
29
Employee average age
52% : 48%
Male : Female employee ratio
6%
Employees earning £35k+
59%
Employee turnover (voluntary)

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Private Healthcare

Companies offering private health insurance to all employees.

List Positions

National Ranking
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49
Best Small Companies to work for in the UK
National Ranking
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49
Best Mid-Sized Companies to work for in the UK
National Ranking
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49
Best Mid-Sized Companies to work for in the UK
National Ranking
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49
Best Large Companies to work for in the UK
National Ranking
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49
Best Big Companies to work for in the UK
National Ranking
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49
Best NFP Organisations to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
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4
Best Companies to work for in the UK
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
London
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Best Small Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Large Companies to work for in London
London
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Best Big Companies to work for in London
The Midlands
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Best Companies to work for in the Midlands
East of England
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Best Companies to work for in the East of England
The North East
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15
Best Companies to work for in the North East
The North West
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Northern Ireland
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Scotland
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The South East
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Best Companies to work for in the South West
Wales
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Best Companies to work for in the Wales
Yorkshire & The Humber
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15
Best Companies to work for in Yorkshire & The Humber
Quote from the top...
"Our vision 15 years ago when we started ResQ was to create opportunities for local people. Regardless of their background and experience, we wanted to invest in people and give them the skills to thrive and develop a career that allowed them to be the best they can be. Treating our people as individuals, showing that we care and supporting when it’s needed is a key part of our cultural DNA. Empowering people and trusting them to do the right thing means that they genuinely care and give so much back to the business. All of this means that we deliver great work for our clients. I am so proud to receive this recognition from our people, maybe we’ve realised our vision of empowering people to be the best they can be!"

Gill Marchbank, Chief Operations Officer - ResQ

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Careers