At ResQ, the company prides itself on life being not just good, but great. The contact centre outsourcer works hard to ensure its people are empowered and are always enjoying what they do.

The organisation, which was founded in 2006, set out to change the way contact centres work. It wanted to do things differently and knew, with the right technology coupled with the right people, it could provide world-class telephone customer service on behalf of clients across the globe.

Making its first outbound call on behalf of British Gas, with a team of just 12 telephone agents, ResQ took its first step. Since then, the business has been successful in building a customer base of blue-chip partners driving performance across many sectors including utilities, retail, and media. ResQ now employs more than 1800 staff across three locations and is on plan to deliver £65m in turnover in 2022.

The organisation not only knows the value of its employees but knows how to look after them. Its benefits include an extra day off for birthdays, a free on-site gym, plenty of social get-togethers and the chance to join in with community and charity events.

The firm believes in ‘lifelong learning’ and offers a variety of training and development opportunities.