Richmond Housing Partnership

Hidden mission statement
http://www.rhp.org.uk

Officially a Very Good
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Officially a Very Good
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Officially an Outstanding
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Officially an Outstanding
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Officially a World Class
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Officially a World Class
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Officially a Good
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Officially a Global*
Good Company
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Officially a Good
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Globally*

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5
Best Company to work for in the UK
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Best Company
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INSTANT THANK YOU gifts of flowers, chocolates or wine greet staff who go above and beyond their duties at Richmond Housing Partnership (RHP). The social housing provider also hands out quarterly achievement awards from £100 to £1,000. Staff are pleased their managers show appreciation, scoring 86% positive, in second place among small organisations. Formed in 2000 from a stock transfer from Richmond Council, RHP owns or manages 8,500 homes in southwest London. Last year it dug deep to find a 3% pay rise to see employees through the economic gloom, and for five years in a row has invested £200,000 a year in training and development. People say their managers are good role models (81%) and help them to fulfil their potential (82%). Both are top scores in our employee engagement survey. Staff feel they can make a difference in the organisation (87%, in second place). One customer adviser suggested a rota of specialists to help call centre employees answer queries, and saw complaints fall by 85% as a result. Tight-knit teams go out of their way to help each other (89%, also in first place) and there is plenty of fun here (90%, second). "We take our jobs seriously, but not ourselves," says RHP. Colleagues enjoy a busy social calendar of quiz nights and barbecues and can join volleyball, football, running and film clubs at RHP's base in Teddington, Middlesex. Staff know that their team members really care for each other (87%, fourth). People are offered enhanced maternity and paternity pay and holiday allowance is from 25 to 30 days. Milestones for employees are marked with extra time off: two days for new grandparents, for example. Everyone is eligible for free private healthcare and dental insurance. It is easy to be eco-friendly here (90%, in first place) with 10 new fuel-efficient pool cars and five pool bikes. Staff see a positive future for themselves at RHP (81%, second). www.rhp.org.uk

Featured Workplace Factors

My Company

97% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

At RHP they believe true leadership happens in the moment between people and there is no one way of leading. Leadership is about ‘making sense of things' in a memorable way to gain commitment rather than compliance where employees follow willingly with energy, enthusiasm, passion and a sense of ownership. Exceptional managers work hard to bring collective intelligence and develop leaders at all levels within the organisation. Their EMT recognise the importance of ‘keeping it real', being connected and getting help from others. Their egos don't lead the organisation, their sense of perspective, clarity of thought, supporting others by providing a great place to work and creating the environment for people to be successful is what makes the real difference at RHP. This works because they have shared values, openness, trust and respect for other's opinions.

My Team

95% of staff agreed

People in my team go out of their way to help me

At RHP they believe true leadership happens in the moment between people and there is no one way of leading. Leadership is about ‘making sense of things' in a memorable way to gain commitment rather than compliance where employees follow willingly with energy, enthusiasm, passion and a sense of ownership. Exceptional managers work hard to bring collective intelligence and develop leaders at all levels within the organisation. Their EMT recognise the importance of ‘keeping it real', being connected and getting help from others. Their egos don't lead the organisation, their sense of perspective, clarity of thought, supporting others by providing a great place to work and creating the environment for people to be successful is what makes the real difference at RHP. This works because they have shared values, openness, trust and respect for other's opinions.

Leadership

92% of staff agreed

This organisation is run on strong values / principles

At RHP they believe true leadership happens in the moment between people and there is no one way of leading. Leadership is about ‘making sense of things' in a memorable way to gain commitment rather than compliance where employees follow willingly with energy, enthusiasm, passion and a sense of ownership. Exceptional managers work hard to bring collective intelligence and develop leaders at all levels within the organisation. Their EMT recognise the importance of ‘keeping it real', being connected and getting help from others. Their egos don't lead the organisation, their sense of perspective, clarity of thought, supporting others by providing a great place to work and creating the environment for people to be successful is what makes the real difference at RHP. This works because they have shared values, openness, trust and respect for other's opinions.

Quick Facts

Organisation established in
Total number of employees
Number of UK locations
Employee average age
Male : Female employee ratio
Employees earning £35k+
Employee turnover (voluntary)

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Women in Senior Management

At least 40% of senior managers are women.

List Positions

National Ranking
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5
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5
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5
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5
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5
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