Severn Angels Healthcare
Working from home was not an option for many employees of Severn Angels Healthcare during the pandemic. They were on the front line, helping to care for vulnerable people.
Worcestershire-based Severn Angels has more than 300 workers on its books – registered nurses, healthcare assistants and support workers. The agency supports more than 20 care homes and NHS hospitals nationwide, and can serve a broad range of clients including homeless shelters and prison health facilities.
The company has chosen the three C's for its core values: compassionate, committed, competent. It treats its nurses and healthcare workers with dignity and respect, knowing this will encourage their commitment and enhance the company's standing in the community.
After the pandemic started, the manager scheduled face-to-face team meetings on Zoom every week, rather than the usual once a month. Workers were reminded that the agency is always there for them.
In return, staff are adept at spotting where improvements can be made and providing feedback for the manager to discuss with clients.