Shepherds Friendly

We’re a mutual society providing financial security to members unable to work due to sickness or injury.
Hidden mission statement
http://www.shepherdsfriendly.co.uk

Officially a Very Good
Company to Work For

Officially a Very Good
Company to Work For

Officially an Outstanding
Company to Work For

Officially an Outstanding
Company to Work For

Officially a World Class
Company to Work For

Officially a World Class
Company to Work For

Officially a Good
Company to Work For

Officially a Good
Company to Work For

Officially a Global*
Good Company
to Work For

Officially a Good
Company to Work For
Globally*

#
15
Best Company to work for in the UK
May 2021
No items found.
th
Best Company
to work for

Shepherds Friendly Society applies its policy of being clear and fair to its workforce as well as its 100,000 members, in the belief that having happy customers starts with happy staff.

The business, based in Cheadle, was founded in 1826 to provide financial security to members unable to work because of injury or illness. Today it offers straightforward savings and insurance products for adults and children.

Shepherds Friendly has always had a close-knit team and senior leaders were determined not to let that change when the pandemic started. A social committee and channel were set up to keep employees engaged through regular activities such as a Friday social. Daily activities included virtual lunch clubs, which helped to combat loneliness for staff living alone.

Senior leaders joined virtual team meetings to hear how things were going. They sent surprise parcels containing treats and little thank yous to staff. Everyone was sent a box of goodies to enjoy during an online afternoon tea with the board.

Despite lockdown, the friendly society continued its fundraising for the Seashell Trust, a local charity that provides education and care for young people with complex special education needs.

At the 2020 staff conference, Shepherds' management asked for ideas that would improve the business and the lives of staff. One suggestion led to the creation of the Everyday Star recognition scheme, which takes place quarterly and offers gift vouchers as prizes. Staff vote on nominations in four categories: exceptional colleague, creative and innovative colleague, member-focused colleague and most entertaining colleague.

Featured Workplace Factors

Wellbeing

94% of staff agreed

I am happy with the balance between my work and home life

A group was set up for parents during the pandemic so they could share ideas on home-schooling and keeping their youngsters entertained. Letters and sweets were sent to the children, thanking them for supporting their parents while they worked from home.

Fair Deal

79% of staff agreed

I feel I receive fair pay for the responsibilities I have in my job

The mutual's employee rewards include performance-related bonuses and pay rises, extra holiday on birthdays and instant recognition awards. Sometimes staff do something that deserves an immediate response, so managers are able to offer on-the-spot rewards such as chocolates and gift vouchers.

Giving Something Back

96% of staff agreed

This organisation has a strong social conscience

Shepherds is working on making the business kinder to the environment. Initiatives include ordering fruit from a company that promises to plant a tree for every basket purchased. The number of letters sent out last year was 14,000 fewer than in 2019, thanks to digitised communications.

Quick Facts

Organisation established in
1826
Total number of employees
1
Number of UK locations
38
Employee average age
50% : 50%
Male : Female employee ratio
47%
Employees earning £35k+
6%
Employee turnover (voluntary)

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Profit Related Pay

Companies where Profit Related Pay is available to all employees.

List Positions

National Ranking
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15
Best Small Companies to work for in the UK
National Ranking
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15
Best Mid-Sized Companies to work for in the UK
National Ranking
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15
Best Mid-Sized Companies to work for in the UK
National Ranking
#
15
Best Large Companies to work for in the UK
National Ranking
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15
Best Big Companies to work for in the UK
National Ranking
#
15
Best NFP Organisations to work for in the UK
Sector Ranking
#
8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
Sector Ranking
#
8
Best Companies to work for in the UK
Sector Ranking
#
8
Best Companies to work for in the UK
Sector Ranking
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8
Best Companies to work for in the UK
London
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Best Small Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Mid Sized Companies to work for in London
London
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Best Large Companies to work for in London
London
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Best Big Companies to work for in London
The Midlands
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Best Companies to work for in the Midlands
East of England
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Best Companies to work for in the East of England
The North East
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Best Companies to work for in the North East
The North West
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32
Best Companies to work for in the North West
Northern Ireland
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Best Companies to work for in Northern Ireland
Scotland
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Best Companies to work for in Scotland
The South East
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Best Companies to work for in the South East
The South West
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Best Companies to work for in the South West
Wales
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Best Companies to work for in the Wales
Yorkshire & The Humber
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Best Companies to work for in Yorkshire & The Humber
Quote from the top...
We’re absolutely thrilled that the positive and supportive working culture we have created at Shepherds Friendly, alongside all the hard work we do to make sure staff are happy, is recognised by our team. Our engagement strategy has focused on ensuring that our staff are motivated and feel valued which leads to exceptional customer service. So, we are committed to ensuring that our team members are engaged and fulfilled in their careers. Of course, this remained a priority when working remotely due to COVID-19. The result has been an engaged, close-knit and passionate workforce and, ultimately, satisfied customers. This 3-star accreditation means so much to all of us, especially given everything that has been going on in the world over the past 12 months. It has already inspired us to start thinking about what else we can achieve."

Nasrin Hossain, Culture Director - Shepherds Friendly Society

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