St Michael's Hospice

We’re an independent charity that exists to help, support and care for patients and families affected by a terminal illness.
Hidden mission statement
http://www.st-michaels-hospice.org.uk

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Opened in 1984, St Michael's Hospice is an independent charity that exists to help and support patients and their families living with a terminal illness. Its multi-disciplinary team includes doctors, nurses, physiotherapists, occupational therapists, complementary therapists, social workers, chaplains and counsellors. They work together and often in partnership with the NHS to relieve patients' symptoms, control their pain and help people to live well until the end of life.

The hospice provides in-patient services, hospice day care and support for patients in a range of settings, including their homes. St Michael's is also there to ensure loved ones have access to the appropriate care and support they need to cope with the complex feelings and lifestyle changes caused by a terminal illness.

As a charity, the hospice sought to provide its services in new and innovative ways over the past year. It sought and received funding for Covid-related counselling and was able to maintain visitors through the creation of “ward runners” – volunteers who received and escorted visitors to the external door of the patient's rooms. Nurses who were unable to work face-to-face with patients provided telephone support to care homes and carers for palliative patients.

St Michael's says on its website: “Through sheer dedication and love for our fellow men and women, we built the hospice ... you can still feel the love when you walk in. There's something very special about our building.”

Featured Workplace Factors

Leadership

83% of staff agreed

This organisation is run on strong values / principles

Communication has been improved on the hospice intranet, with senior leaders ensuring feedback from staff is responded to. Employees are offered 1:1s, and there are virtual team meetings, online drop-in coffee-break chats, and the joint staff committee regularly posts video updates.

My Company

94% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

It became apparent that some staff felt abandoned when others were home-working while those working from home or furloughed felt unappreciated/undervalued by colleagues – so the hospice swiftly moved to provide more frequent opportunities to air concerns and communicate. Informal catch-ups initially took place virtually every day, and now run twice weekly.

Giving Something Back

87% of staff agreed

My organisation encourages charitable activities

St Michael's is the biggest recycler in Herefordshire through its retail shops. Hospice-based staff and volunteers can bring in donations to the shops on the premises, and green policies include solar panels on the building and free charging for electric vehicles.

Quick Facts

Organisation established in
1984
Total number of employees
1
Number of UK locations
50
Employee average age
19% : 81%
Male : Female employee ratio
9%
Employees earning £35k+
16%
Employee turnover (voluntary)

Benefits

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Women in Senior Management

At least 40% of senior managers are women.

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Quote from the top...
"I am so pleased to see such significant improvement on last years engagement scores. This is nothing less than our dedicated and passionate teams deserve."

Kate Stephens, Head of HR - St Michael's Hospice

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