Staysure Group

To innovate, dominate and disrupt niche insurance on a global scale.
Hidden mission statement
https://www.staysuregroup.co.uk/

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Northampton-based Staysure was launched in 2004 by entrepreneur Ryan Howsam to provide travel insurance for people with medical conditions. Today, it employs 500 people and is recognised as the UK’s most trusted travel insurance provider on consumer review website Trustpilot.

There are several brands under the Staysure group banner: Avanti, Staysure, PayingTooMuch, Rock and a recent addition, Petsure, which provides cover for pet owners whose animals have medical conditions.

Though the business is growing rapidly, it maintains its family ethos and puts people at the heart of everything it does. It recently updated its company values, working closely with staff across the business to provide insight and input into what was important for the company, as a business and for its people. Its new values are: "better together"; "keep it real"; "do the right thing"; and "dare to be different."

The company has an online learning portal, Looop, which is available on mobile phones and work PCs. It allows everyone to improve their knowledge beyond their day job, which is particularly useful for those wishing to progress and understand other brands.

Staysure has a flexible approach to working, which appeals to a wider and more diverse workforce and supports a good life-work balance. There are many initiatives and competitions for employees to get involved in, which helps people to feel connected and engaged in the business. There is also a staff incentive platform called Perkbox that provides monthly offers and give-aways.

A spotlight on

Staysure Group

View the latest achievements

Featured Workplace Factors

Wellbeing

68% of staff agreed

I am happy with the balance between my work and home life

An extra two days' holiday was given to say thank you to staff working during the pandemic. The company has also introduced an app that enables customer-facing employees to schedule their work and down-time and swap shifts, giving them more autonomy and a better work-life balance.
My Team

73% of staff agreed

My team is fun to work with

To celebrate the launch of a new product — pet insurance — staff took part in a competition. They submitted photographs of their pets, explained why they loved them and described their animals' amusing antics. It was popular within the business and gave staff the chance to have an insight into others' lives.
Leadership

54% of staff agreed

I have confidence in the leadership skills of the senior management team

Founder and group chief executive Ryan Howsam and operations director Lindsey Howsam live the company's values and "keep it real" with their down-to-earth approach. Lindsey has an open-door policy and when in the office stops to speak to everyone to find out how they are and if they have any questions.
Wellbeing
%

68% of staff agreed

I am happy with the balance between my work and home life

An extra two days' holiday was given to say thank you to staff working during the pandemic. The company has also introduced an app that enables customer-facing employees to schedule their work and down-time and swap shifts, giving them more autonomy and a better work-life balance.
My Team
82%

73% of staff agreed

My team is fun to work with

To celebrate the launch of a new product — pet insurance — staff took part in a competition. They submitted photographs of their pets, explained why they loved them and described their animals' amusing antics. It was popular within the business and gave staff the chance to have an insight into others' lives.
Leadership
96%

54% of staff agreed

I have confidence in the leadership skills of the senior management team

Founder and group chief executive Ryan Howsam and operations director Lindsey Howsam live the company's values and "keep it real" with their down-to-earth approach. Lindsey has an open-door policy and when in the office stops to speak to everyone to find out how they are and if they have any questions.

Quick Facts

Organisation established in
2004
Total number of UK employees
Number of UK locations
36
Employee average age
39% : 61%
Male : Female employee ratio
16%
Employees earning £35k+
28%
Employee turnover (voluntary)
Quote from the top...
Our people are at the heart of everything we do. We recognise how important it is for them to feel valued and supported - if we have happy staff, we'll have happy customers. Alongside providing the right tools to enable them to develop in their careers, we offer a whole range of well-being support, from mental health and well-being champions to gym memberships, private healthcare and events. Having taken on board the feedback we have great plans in place to further enhance our offering to help us continue to deliver a first-class service to those that matter - our people.

Jo Phelps, Chief People Officer - Staysure Group

Benefits

Gym / Sports

Companies offering free or subsidised sports facilities / activities / gym memberships to all employees.

Private Healthcare

Companies offering private health insurance to all employees.

Latest Achievements

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