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Officially a Good
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Best Company to work for in the UK
Feb 2020
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to work for

StepChange Outsourcing started back in 2009 by directors who spent most of their careers in large corporate organisations. They could see a real opportunity in the contact centre market for a company that was more agile and analytical than most, putting it's energy and focus into its people to deliver amazing results for the client. 10 years ago the team was made up of 14 employees and they now boast over 100. They are proud of the company's achievements to date but with their amazing team, they are very excited to see what the next decade will bring. Culture is key to their success and they have a vibrant working environment where their office hosts over 100 experts, creating a fun place to work whilst offering self-progression supported by full in-house training. Their strategy is simple; make StepChange Outsourcing a great place to work. StepChange invest time and money to train and develop their people. Their dedicated trainers' sole purpose is to continually improve their people, which they believe to be crucial to their success. Over the previous year StepChange delivered over 10,000 hours of training across the business.

Featured Workplace Factors

My Company

100% of staff agreed

I feel proud to work for this organisation

Team Leaders and the Quality team listen to sales calls made by employees, which take place every day, to measure them against a specific set of criteria to ensure their performance is consistent and therefore continually improving.

My Team

100% of staff agreed

My team is fun to work with

StepChange offer specific training for progressing in other areas within the business, for example becoming a Team Leader. The 6 week course is available to anyone within the organisation. Every single one of their Team Leaders have progressed internally, making this course even more appealing.

Personal Growth

100% of staff agreed

The experience I gain from this job is valuable for my future

StepChange offer specific training for progressing in other areas within the business, for example becoming a Team Leader. The 6 week course is available to anyone within the organisation. Every single one of their Team Leaders have progressed internally, making this course even more appealing.

Benefits

Pensions

Companies offering a final salary scheme to all employees, or one in which the employer's contribution is at least 5%.

Profit Related Pay

Companies where Profit Related Pay is available to all employees.

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