Tectrade

The ‘Project Compass' initiative was presented and explained to all employees when it was launched. An infographic displaying all the key points of the initiative is displayed in the kitchen area for people to refer to at any time. Each new starter meets the CEO who gives them an overview of the Company's mission, core values and vision. The company's performance management platform has been set up to mirror the Company mission by measuring the company goals of Customer Experience and Operational Excellence. The competencies measured against each employee match the core values and behaviours. Each person within the company has at least one KPI that directly impacts the main goals. This is known as the golden thread. The platform allows us to track the golden thread more effectively and embed it in the culture of the organisation so that everyone feels a collective responsibility to achieve the Company mission, values and vision and knows how their contribution affects the overall business objectives.

The company is happy to try new work patterns to accommodate people's requests, which helps enormously with the stresses of the work/life balance. The company ensures employees have the necessary IT infrastructure and support to allow them to work remotely. They are as flexible as they possibly can be without compromising the quality of their service or work. To encourage people to choose healthier alternatives to the cakes and sweets which usually feature in the kitchen several times throughout the week, Tectrade has a weekly fruit delivery which everyone is invited to enjoy as well as jars of nuts as an alternative to the sweet options.

The ‘Project Compass' initiative was presented and explained to all employees when it was launched. An infographic displaying all the key points of the initiative is displayed in the kitchen area for people to refer to at any time. Each new starter meets the CEO who gives them an overview of the Company's mission, core values and vision. The company's performance management platform has been set up to mirror the Company mission by measuring the company goals of Customer Experience and Operational Excellence. The competencies measured against each employee match the core values and behaviours. Each person within the company has at least one KPI that directly impacts the main goals. This is known as the golden thread. The platform allows us to track the golden thread more effectively and embed it in the culture of the organisation so that everyone feels a collective responsibility to achieve the Company mission, values and vision and knows how their contribution affects the overall business objectives.